KEMBA Credit Union has received positive reviews from long-term members who appreciate its helpful and friendly staff. Members praise employees like Alejandra, who consistently provides excellent service by answering questions and explaining processes thoroughly. Many highlight her as an “AMAZING” employee who handles both small and big issues with care. The staff’s friendly attitude is evident, with members noting that everyone in the branch often has a smile and is willing to help with anything. Several reviewers mention that the process for obtaining loans, including car loans and home equity lines of credit, is easy and efficient, with staff members like Ashley and Jenn receiving special praise for their quick and smooth work. Long-standing members express their loyalty, even after moving away, and recommend KEMBA for its great opportunities and helpful service. Overall, KEMBA Credit Union is seen as a place that genuinely cares for its members, offering helpful assistance, quick responses, and a welcoming environment.
I’ve been with this bank since I was at least 15-16 yrs old . I’ve Never had a bad experience. The staff is always helpful and very informative! I will continue keeping my account. Alejandra is my fave! She never fails to provide excellent customer service!
December 2025
I love Kemba Credit Union, I wouldn't bank with anyone else. Kristen helped me with my loan process and was quick, efficient, and professional. I highly recommend her or Elliott. I am always helped promptly with anything I need assistance with and refer everyone to bank with Kemba! Amazing customer service.
December 2025
Great service every time I go in the building. Kristin is a wonderful helpful person very easy to talk to.
