Public Storage in Indianapolis offers a straightforward rental process with online reservations and kiosk check-in, which many customers find quick and easy. The facility provides both indoor and standard storage units. However, some customers report significant issues, warning that the initially attractive online rates are promotional and subject to increases, sometimes unexpectedly, after several months. Mandatory insurance or a lock purchase adds to the cost. While some representatives provide helpful follow-up calls to ensure a smooth experience, other customers report poor communication, including disconnected assistance calls and a lack of clarity about whether units are climate-controlled. Concerns about facility cleanliness, including unpleasant odors and pest evidence, have also been raised. The access hours are limited, and the rental agreement process at the kiosk can be manual. Although some staff are commended for their personal attention and efforts to resolve problems, the overall pricing model and transparency receive criticism. Customers advise being fully aware of the policies and potential rate changes before committing.
Ok so this cool very professional lady named JAZMINE or Jasmine. I didn't get the spelling but she's the greatest!!!!!!
June 2024
Chris did an excellent job of providing information about app and kiosk she was really friendly and helpful
June 2024
Transaction went very smooth, from beginning to end. I got a welcome call from the property manager Chris to make sure everything went smoothly and to offer assistance if needed. Highly Recommended.
