The UPS Store #5811 in Indianapolis is a locally owned business offering a range of services including packing, shipping, printing, notary, and more. Located in Broad Ripple Village, behind Einstein Bagels, the store is known for its top-notch customer service. The staff are described as super kind and always willing to go the extra mile to assist customers. Many reviews highlight the exceptional service provided by the manager and other employees, making customers feel well taken care of. While the overall experience is positive, one customer noted a desire for more regular carpet cleaning. Additionally, returning Amazon items is described as quick and simple, showcasing the store's efficiency. Overall, The UPS Store #5811 is praised for its friendly atmosphere and helpful team.
I will drive out of my way to come to this location because the customer service is unmatched. Even when helping with 10+ packages at a time, they’re kind & helpful. Tyreece is the best! Thank you, UPS.
August 2026
Dee helped me at the Broad Ripple Store and he was very professional and efficient.
July 2026
BESSST TODAY I GOT TO MEET THE GENERAL MANAGER HE WAS LIKE WHAT A GREAT LOCATION! Saved me $200 in Amazon return! Less than five Minutes for 10 returns
