Family Express is a good and clean gas station that offers helpful and polite staff. Customers appreciate the friendly service, especially from employees like Leo, who are warm and welcoming even during busy times. The store has a small parking lot that can be tricky at times and may need more pumps, but overall, the inside is maintained well and lines move quickly. While most employees are nice and helpful, some customers feel that the staff can occasionally be less friendly. Despite occasional issues like a broken air pump or parking challenges, many customers have positive experiences and value the hard work of the staff. Overall, Family Express provides convenient service with good customer care, though there's room for improvement in staff friendliness and parking facilities.