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“Went into troubleshoot my phone with a girl that workedShe was very friendly so I did what she told me to got a new phone took it to her she programmed it.no complaints at all good and friendly service”
“Tyro was extremely courteous, personable, and helpful with our Samsung and iPhone upgrades. We also got great deals on earbuds and an iPad. We were first to arrive on a Sunday morning, but it picked up quickly. They were well-staffed to handle it, getting everyone in and out quickly without feeling rushed. 10/10 would recommend current staff.”
“I've had Internet service with IgLou for one year now. Without a doubt it's the best. Stable speeds and glitch free service. The best ISP I have ever had.”
“If you need a phone get it here! Chris R. was able to go above and beyond to upgrade my plan on the iPad to meet my business needs. Despite him not being directly compensated from the alteration to my plan (it was handled alongside the 641 T-Mobile operator) Chris gave me his undivided attention and was happy to help. I’m happy to be a customer of T-Mobile’s and recommend going to see Chris at this location for all of your future cellular needs. ?”
“Barbara On 10th street in jeffersonville, Indiana was extremely flexible treated me like family the first day she meet me that’s what it’s all about whenever I need help with anything Barbara is the person I will be coming to.”
“Mr.Dan Sowder was a great help, explained everything in detail that was understandable, I recommend seeing Mr. Sowder when you go into t Mobile in Jeffersonville Indiana.”
“Had the best experience today! Cecil was incredibly helpful and made sure that he took the time to be transparent and look at all options when my phone stopped working in order to make sure I had a phone when I left today! I even had to come back to ask a question about the bill and he stopped on his way out to make sure I was all set since he helped me earlier in the day”
“I just want to thank Marlon he went beyond and above of helping me to remove something on my account. They have been on there for a minute and I got it removed and credit I just want to thank you we need more people like him the curse. Thank you so much, it was my pleasure working with you. Thanks for caring. Have a nice day.”
“Jalisa got me some awesome promo deals. Got me out the store with a s24 latest smartwatch and galaxy buds for for the same price I usually spend for a low end unlocked phone... What's not to love? Oh an they give free AAA... Yeah AAA?? YES AAA! And Netflix even though it's 20+ a month like if you pay for a lot of these things anyways you might as well capitalize. Ask for Jalisa.”
“Very courteous fast service. I was there to set up internet at a new apartment. I'm a retired senior on Social Security so budget is a major concern. I got service at a very good price, walked out with all the gear I needed to get started; 15 minutes after I got home I was on line! I may go back to get cell service when my present deal with Mint Mobile expires”
“We are a small hvac company that uses spectrum services for our business. The owner needed to update our phones and went into the store and lost 3 hours dealing with a new service tech that refused to call for help after he requested him to several times. Just before walking out and ready to cancel all services he was approached by an young lady name Felicia. She also worked at spectrum and she went above and beyond to help. She stayed over her work time and break to aid in correcting the mistakes. He went back the next day to speak with the manager Jazz and she also was very helpful and great with communication. He decided to purchase another phone on top of the updates. All of the business passwords was unable to transfer and Felicia allowed him time to make all the changes he needed.
We will be forever grateful for the service we received and will continue to be an customer of SPECTRUM. Thank you Felicia for be an model employee ?. Hvac Plus LLC”
“Awesome service when I went in both times. Rachel was super nice and helpful even though it took close to a hour to transfer everything from my phone to my new RAZR+. Went back the next day and got a second one for my gf and the guy who helped my gf that day was also super nice and helpful. Definitely would recommend this store”
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“Tim Herman, who works at your New Albany locale, is quite simply the EPITOME of Customer Service. He is patient, knowledgeable and quite informative. He answered all my questions in great detail. I NEVER felt pressured to purchase anything. He enjoys his work and it shows in his actions. I switched from AT&T and he made the process seamless and stress free!! My experience purchasing cell phones, watches and a tablet was wonderful and that is ALL because of Tim. He sets the bar for Customer Service. I will tell my friends and family to see Tim Herman before purchasing a new cellphone. T-Mobile is a better company simply because Tim works for you. He is clearly deserving of much more than a mere "pat on the back!"”