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“Went into troubleshoot my phone with a girl that workedShe was very friendly so I did what she told me to got a new phone took it to her she programmed it.no complaints at all good and friendly service”
“I've had Internet service with IgLou for one year now. Without a doubt it's the best. Stable speeds and glitch free service. The best ISP I have ever had.”
“Tyro was extremely courteous, personable, and helpful with our Samsung and iPhone upgrades. We also got great deals on earbuds and an iPad. We were first to arrive on a Sunday morning, but it picked up quickly. They were well-staffed to handle it, getting everyone in and out quickly without feeling rushed. 10/10 would recommend current staff.”
“Both of my experiences here have been great. One employee helped me upgrade my phones and the other employee helped y husband get his phone set up and they helped both of us get our numbers ported over to the new phones.”
“Great experience at this store! Trey (I believe that was his name) provided excellent customer service and helped my mom switch her phone over quickly and effortlessly—much faster than we expected. We’ll definitely be returning to this location”
“I had some difficulties with programming my phone and was advice to come to a corporate store. The Emilie’s were knowledgeable and helpful. It took some time to setup my phone with IT assistance.”
“I just want to thank Marlon he went beyond and above of helping me to remove something on my account. They have been on there for a minute and I got it removed and credit I just want to thank you we need more people like him the curse. Thank you so much, it was my pleasure working with you. Thanks for caring. Have a nice day.”
“Mr.Dan Sowder was a great help, explained everything in detail that was understandable, I recommend seeing Mr. Sowder when you go into t Mobile in Jeffersonville Indiana.”
“Jalisa got me some awesome promo deals. Got me out the store with a s24 latest smartwatch and galaxy buds for for the same price I usually spend for a low end unlocked phone... What's not to love? Oh an they give free AAA... Yeah AAA?? YES AAA! And Netflix even though it's 20+ a month like if you pay for a lot of these things anyways you might as well capitalize. Ask for Jalisa.”
“We are a small hvac company that uses spectrum services for our business. The owner needed to update our phones and went into the store and lost 3 hours dealing with a new service tech that refused to call for help after he requested him to several times. Just before walking out and ready to cancel all services he was approached by an young lady name Felicia. She also worked at spectrum and she went above and beyond to help. She stayed over her work time and break to aid in correcting the mistakes. He went back the next day to speak with the manager Jazz and she also was very helpful and great with communication. He decided to purchase another phone on top of the updates. All of the business passwords was unable to transfer and Felicia allowed him time to make all the changes he needed.
We will be forever grateful for the service we received and will continue to be an customer of SPECTRUM. Thank you Felicia for be an model employee ?. Hvac Plus LLC”
“Jordan Boyd - tech 4116 extraordinaire, This guys is the real deal, problem solver, he went above and beyond to fix our internet problem. He is an asset to the spectrum team and would be a asset anywhere he lands - Thanks again Jordan!”
“Fantastic customer support! Wait time was long but not at the fault of the location, just very high volume of customers. Worked with Shelby on an issue and her patience and determination correcting the problem was fantastic! She was very knowledgeable and helpful during every step in completing the task. She was very thorough answering the questions and fixed the problem and even gave helpful suggestions. Thank you Shelby for your wonderful customer service and all the team members showing kindness and patience to every single customer issue during my time at the store!”
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“Tim Herman, who works at your New Albany locale, is quite simply the EPITOME of Customer Service. He is patient, knowledgeable and quite informative. He answered all my questions in great detail. I NEVER felt pressured to purchase anything. He enjoys his work and it shows in his actions. I switched from AT&T and he made the process seamless and stress free!! My experience purchasing cell phones, watches and a tablet was wonderful and that is ALL because of Tim. He sets the bar for Customer Service. I will tell my friends and family to see Tim Herman before purchasing a new cellphone. T-Mobile is a better company simply because Tim works for you. He is clearly deserving of much more than a mere "pat on the back!"”