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“Best experience I have ever had at Tmobile, and I have been a customer for over a decade! Went in with a problem regarding switching my line over to my own plan and changing my number. I believe Damon helped me. He was efficient, helpful, proactive and very friendly. He took small notes on my issues/concerns/codes as the problem was being resolved. Also, he was wearing a mask that covered his mouth and nose and I really appretiated that, as it demonstrates his desire to keep himself and his community members SAFE! Thank you Damon!”
“I've had Internet service with IgLou for one year now. Without a doubt it's the best. Stable speeds and glitch free service. The best ISP I have ever had.”
“Tyro was extremely courteous, personable, and helpful with our Samsung and iPhone upgrades. We also got great deals on earbuds and an iPad. We were first to arrive on a Sunday morning, but it picked up quickly. They were well-staffed to handle it, getting everyone in and out quickly without feeling rushed. 10/10 would recommend current staff.”
“Both of my experiences here have been great. One employee helped me upgrade my phones and the other employee helped y husband get his phone set up and they helped both of us get our numbers ported over to the new phones.”
“Alexa was amazing! Super knowledgeable, accommodating, and helpful... She even stayed after her shift to help me update my plan and get a new phone. Need assistance from T-Mobile in Jeff, ask for Alexa!”
“I highly recommend this store for all your iPhone and Apple Watch services. I worked with Trey G. And the level of customer service I received was remarkable. He was knowledgeable, honest and a super nice sales person!!! Go see Trey at this T-Mobile store on Baxter Ave, Louisville, KY!!”
“I had some difficulties with programming my phone and was advice to come to a corporate store. The Emilie’s were knowledgeable and helpful. It took some time to setup my phone with IT assistance.”
“On Thursday night I rushed in T-Mobile around 6:30 pm thinking I lost my phone a very nice young man named Kaleb proceeded to help me I told him my story he was very professional,polite,friendly and understanding he helped me get back on line. I left extremely satisfied and happy. Thanks Kaleb for everything.”
“Jalisa got me some awesome promo deals. Got me out the store with a s24 latest smartwatch and galaxy buds for for the same price I usually spend for a low end unlocked phone... What's not to love? Oh an they give free AAA... Yeah AAA?? YES AAA! And Netflix even though it's 20+ a month like if you pay for a lot of these things anyways you might as well capitalize. Ask for Jalisa.”
“We are a small hvac company that uses spectrum services for our business. The owner needed to update our phones and went into the store and lost 3 hours dealing with a new service tech that refused to call for help after he requested him to several times. Just before walking out and ready to cancel all services he was approached by an young lady name Felicia. She also worked at spectrum and she went above and beyond to help. She stayed over her work time and break to aid in correcting the mistakes. He went back the next day to speak with the manager Jazz and she also was very helpful and great with communication. He decided to purchase another phone on top of the updates. All of the business passwords was unable to transfer and Felicia allowed him time to make all the changes he needed.
We will be forever grateful for the service we received and will continue to be an customer of SPECTRUM. Thank you Felicia for be an model employee ?. Hvac Plus LLC”
“Jordan Boyd - tech 4116 extraordinaire, This guys is the real deal, problem solver, he went above and beyond to fix our internet problem. He is an asset to the spectrum team and would be a asset anywhere he lands - Thanks again Jordan!”
“Fantastic customer support! Wait time was long but not at the fault of the location, just very high volume of customers. Worked with Shelby on an issue and her patience and determination correcting the problem was fantastic! She was very knowledgeable and helpful during every step in completing the task. She was very thorough answering the questions and fixed the problem and even gave helpful suggestions. Thank you Shelby for your wonderful customer service and all the team members showing kindness and patience to every single customer issue during my time at the store!”
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“This review is for NORA , a young lady whom in my opinion needs recognition for Boost employ of the year along with a raise or promotion.
My Mother has been with Boost for close to 30yrs ... She has 5 lines for $100 mo. Where Boost only offers 4 lines for $120 mo. The 5 lines are Grandfathered in to explain why so cheap.
Nevertheless, while here on vacation, my phone broke, and Mother received a text message on her phone stating we could upgrade for $4.99.
Now boost made a mistake somewhere and we wasn't able to upgrade at that rate and the rate would turn out to be 170 something dollars....
NORA, what a fabulous young lady even though boost was blocking her from being able to give us a $4.99 upgrade in their screw up she was very professional she was very sweet talking she understood she took my SIM card put it on a poster note communicated with my mother in Florida and tried every way possible to help us. In the end my SIM card to the phone she kept on a post note at the Boost store she gave me her personal cell number and even worked on it on her own time to try and come up with a resolution...
Now I understand none of this was her responsibility it was boosts responsibility to fix it. But I found this young lady to have been very professional in going the extra mile for her job when she didn't have to.
So thank you Nora may God bless you and your family and I give a five-star rating to the employee Nora and no stars to boost.
So in my opinion boost get it right you make the job for your employees harder when it should be made easier what would I like to see come of this I think you should give it young lady a raise she has a kid she has family she's doing what she should be doing while you sit back in an office and do nothing.
Thank you,
Eddie Okeechobee Florida”