Napleton Autowerks of Indiana is a dealership that offers both sales and service for customers. Customers appreciate the friendly and professional staff, especially in the service department, where the General Manager, along with team members, provides top-notch customer service. The service team is known for their attentiveness, quick responses, and going above and beyond to ensure customer satisfaction, such as topping off gas and maintaining clear communication. However, some customers have experienced delays and issues with repairs, including waiting times and charges that were not fully explained. In sales, the dealership receives high praise for a seamless and enjoyable buying experience. Sales representatives are described as attentive, responsive, and knowledgeable, making customers feel comfortable and well-informed. One notable salesperson was praised for their friendliness, transparency, and professionalism, making the car-buying process stress-free. Customers have driven long distances to purchase vehicles, confident in the quality of service and the vehicles offered. The dealership also provides concierge services for pickup and drop-off of service vehicles, at-home test drives, and flexible appointment scheduling. Overall, Napleton Autowerks of Indiana is committed to customer satisfaction, offering a welcoming environment with dedicated staff, though some customers have noted areas for improvement in repair times and communication. The dealership encourages potential customers to call for appointments and learn more about their services.
Mike was excellent in all conceivable ways as a sales manager and Primo exceed my expectations as a sales associate. Superlative purchase experience across the board - including Duane pulling up this customer service survey!!
P.S. Dennis was also excellent as a Finance Manager with the signing of the docs!
December 2025
Todd was very helpful , did a great with communication, he handle my car with care and had great time management. Todd worked with me in helping with warranty issues he was an all around 10/10 I do recommend.
December 2025
Went to this location for the second time in 4 years , Todd Smith was very informative and seemed very knowledgeable, does well with working with people , communication was great and on point . He will definitely get the job done and make sure your have great service through your your experience.
