Napleton Autowerks of Indiana is a dealership that offers both sales and service for customers. Customers appreciate the friendly and professional staff, especially in the service department, where the General Manager, along with team members, provides top-notch customer service. The service team is known for their attentiveness, quick responses, and going above and beyond to ensure customer satisfaction, such as topping off gas and maintaining clear communication. However, some customers have experienced delays and issues with repairs, including waiting times and charges that were not fully explained. In sales, the dealership receives high praise for a seamless and enjoyable buying experience. Sales representatives are described as attentive, responsive, and knowledgeable, making customers feel comfortable and well-informed. One notable salesperson was praised for their friendliness, transparency, and professionalism, making the car-buying process stress-free. Customers have driven long distances to purchase vehicles, confident in the quality of service and the vehicles offered. The dealership also provides concierge services for pickup and drop-off of service vehicles, at-home test drives, and flexible appointment scheduling. Overall, Napleton Autowerks of Indiana is committed to customer satisfaction, offering a welcoming environment with dedicated staff, though some customers have noted areas for improvement in repair times and communication. The dealership encourages potential customers to call for appointments and learn more about their services.
Jailene was terrific to work with. She was very attentive and addressed all questions and concerns regarding purchase of vehicle. Would recommend her.
September 2026
I had the pleasure of meeting and working with Waseem Awaeda. He made the entire sell/lease process easy. Thank you Mr Awawda.
September 2026
This is an outstanding place! Emma was the sales person and she was great. So helpful and knowledgeable. I would definitely go back to Emma and this dealership.
