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“My phone cannot be repaired by anyone. I own a DOOGEE S CYBER. Miles was not intimidated by the phone structure. He replaced my charging port in a few hours. Excellent customer service. I will be bringing all my electronics to Miles from now on.”
“Today I came in to turn my grandmother's new phone on and Frank greeted us at the door with a smile and was very eager to help us. Frank was amazing to deal with thank you so much!”
“Ms Kim was amazing ! She was very patient, professional , knowledgeable and was able to solve all my problems quickly, She was also very nice to my babies ❤️ She Deserves A Raise !”
“Maritza has always been so kind and patient with me and my husband. The only person we trust and come to for anything if something is wrong with our phones. She's amazing.”
“They are very helpful and always about their customers, I see them deal with customers nicely even when they don't show the same respect back, I bet it's hard to solve everybody's problems and somethings cant be fixed by them, but they always do their best, recommend them always ! ?”
“Stacy the Latina lady mucha Bonita's .. really help me get my new k32 tcl phone on .she is really smart lady ..western store ?..she is very nice and patient lady. ?”
“I am 71 yrs. old and very challenged with a distaste for technology. And I HATE changing phones. However, Karina had such a calming presence and incredible knowledge, that she totally reduced my anxiety. Karina went above the call of duty to serve me. I needed her expertise in transferring info from the old phone to new the phone because I had issues. I had visited 3 other cell phone offices, and walked out with nothing because of the lack of customer service. I think they knew I would be a challenge to help. I was grateful and impressed with Karina's customer service from the first phone call to her which drew me in the office the next day. I dropped ATT and looking forward to Boost. Thank you Karina.”
“Excellent service from the young man Jaquin. My service took a while because I had to call Verizon for my pins to transfer to Metro. He was patient and helpful. He found a way to help multiple people that walked in while still making sure none of us waited too long. Good multitasking and he acknowledged each person as soon as they walked in. I notice these things because I have a business and I appreciate when someone does a good job. The store was clean and I observed how quick and easy it was for the people that walked in to make a payment.”
“Went to that location this morning because some one sold my disabled wife a $1000 cell phone.
It was a horrible feeling and a tough day ahead for us.
However the Representatives Jason listened to everything we had to say, did everything he could to help our situation and did provided some measure of relief.
This guy truly is a good person and we appreciated everything he did for us on what was a horrible day.
Exceptional person.
Thanks Jason.”
10AM - 7:30PM
2319 Lincoln Way W, South Bend
Mobile Phones
“Great experience! Thank you! This location was awesome! Last Sunday morning I went in to help my brother with his wifi. He was with Xfinity and they suck. Your team at this location had him set up in less then 15 minutes! Cannot thank you enough!
Great customer service!”
“My boyfriend and I came here to add him to my plan and upgrade his phone and Omar was so kind and helpful the whole time! He waited patiently and engaged in friendly conversation while my boyfriend had to step aside and sort out issues with his previous carrier, and he also made sure to give us a step-by-step on what he was doing in order for us to better understand! I will remain a loyal customer with T-Mobile and I 100% have Omar to thank for that!”
“Janet was amazingg. She was friendly, knowledgeable, and made everything quick and easy. Excellent customer service I highly recommend asking for Janet if you need help.”
10AM - 7PM
3718 W Western Ave, South Bend
Mobile Phones
“Got new cell service and phone today with the company on Western Ave. Talk about "Great Customer Service" this is where you'll find it and the price is minimal. In addition, you get "Free" HBO for 1 year right after activation. Kudos to these guys!!”
10AM - 8PM
315 W Ireland Rd F, South Bend
Mobile Phones
“Charli assisted me today, I was wanting a smart watch. She was very knowledgeable and very helpful. If you r ever in need of a cell phones or any accessories go in and see Charli @ the Cricket on Ireland road.”
“Already a customer , came back to same store looking for a good deal because I love my phone service and Stacey was great, very helpful ! Got a tablet I can hook up to a keyboard, much easier for school m! Thank you Metro !”
“Devin was super helpful explained there’s were new plans that could help save us money and help us get our phone back on track after a broken screen made it go out 10/10 recommend going to this store”
“Jenny take care of all my plans with a really good knowledge and answer all my questions with patience,like never before.
I’m happy for been part of this store,and I can recommend people to this store anytime.”
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“Steven was great! He helped us figure out the best plan for us, and talked us through every aspect of the plan ahead. 10/10 recommend going and seeing him. Also Tesla, the store manager was great!”