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“Excellent Service! Great products! Jacob and Chris are a great team-professional and friendly! They went above and beyond to assure we were comfortable with our new phones! If you are in need of a new phone, I recommend shopping here!”
“The boy named Brandon helped me very well. He was very patient with me, helped me with my Internet service and I recommend them if you are going to install your home Internet.”
“Eli was so helpful!!! I was debating if I should switch from android to apple and he took the time to walk me through the pros and cons of each device. Extremely patient and so very kind. Jaimin also assisted me with making a choice on which phone I should purchase. He was beyond knowledgeable on walked me through on what would be the best fit for me. I hate to here he's leaving the company. He is such a remarkable asset to the Verizon team”
“My phone touchscreen was not working I didn’t know what happened to My phone fix it in a second and didn’t charge me. I want to say thank you for Great customer service.
Amazing customer service”
“EDIT: After leaving this review, I got an email from the manager that they had discussed internally and extended their hours. That was really impressive and responsive.
The old version for context:
Let me get this straight: a primary carrier has a retail location in a busy urban area that closes at 7pm on a weeknight? Useless.”
“I recommend everyone to visit this location for best deals.rj is the best she is polite, patient and listen the coustomer requirements and fulfill them.best coustomer service ever.”
“I called in to see how much it was to fix my iPhone screen. Alissa answered all my questions and when I got in to replace my screen she was very polite and helpful. Alissa fix my screen and and upsold me a phone case so this doesn’t happen again.”
“brought in ps5 for broken hdmi port, got a call back in like an hour and a half and he had already fixed it. decent price too. ed is the goat, i would take your electronics here to get them repaired”
“Excellent repair service from Tony! Dropped phone off late yesterday and had it back next day at 11. Screen repair, water resistant seal and screen protector all for under $180. Highly recommended.”
“Very friendly service. Genia was very helpful and explained every question I had. All the staff at this location are very welcoming and pleasant. Thank you so much for everything”
“Crystal is the best⭐️. I’ve been to multiple AT&T stores and called the line. Her demeanor and caring is top notch. If I owned a business I would steal her from you.”
“My partner and I had a great experience when switching from two different phone plans over to one. The store manager, Angel, was patience, kind, and very personable. Would recommend to any of my friends and family.”
“Joey was so helpful while helping me upgrade my iPhone! I was a little worried my godson was crying too much but him and his team were great and even played around with my godson. You guys are amazing!”
“As a military veteran, I have been in a lot of Verizon stores in a lot of places over the years and this location is definitely in my top three. My husband and I were dealing with a laundry list of things and the Apple Store at Keystone directed us to this location so we could set up the non-phone devices on our billing plan instead of paying cash upfront. Walking in, it looks like a typical Verizon location with a handful of displays and some seating. I had googled them so I knew this was a franchise location and not a corporate location but I trusted the Apple staff - I am so glad that I did! The first time we were there, we sat down with Harold who was friendly and energetic. He got us all the information we needed and helped us start the process. My husband’s watch had to be ordered and my phone was toast. Harold handled all of it with humor and professionalism. He got us set up with new devices and gave to me a fair window of time to get the corrupted files off my old phone to avoid transferring them and continuing the cycle of damage. When my husband’s watch was delivered, we returned with the files deleted and sat down with Jon who is a delightful and personable man with unending knowledge about the devices and the services. Somewhere along the way, I had messed up and skipped a step with completely remiving the corrupted files and he expertly guided me through what I could and could not do to achieve the best possible outcome. His confident demeanor was incredibly calming. Through conversation, he ended up sending us out the door with even more hardware. Unfortunately the transfer process from my old phone to my new phone clocked in at four hours - one hour past closing time. He provided to us multiple options so that while we were welcome to do so, we didn’t have to hang out in the store. We opted to go to dinner and check back in. When we returned a couple of hours later, there were still hours to go so we chatted with Alex (delightful and helpful) and Luther (they are both store closers) who suggested we take both phones, continue the transfer process at home, and bring the old phone back the next day. Perfect! We returned the following day and finally sat down with Luther to finish the trade in process. In keeping with the vibe of the store, he was upbeat and amiable. He quickly processed the return and had us on our way. So four associates, two iPhones, two iPads, two Apple Watches, one home internet box, and a ton of laughs later, this is our new go-to for everything Verizon related. Definitely recommend.”
“Needed a new work phone… the service was excellent and fast! Ray and his team member were awesome. Worked with me with what I had. I’ll be back -Thank you so much for great customer service”
“Demetrius was amazing. He took extra time and care to make sure me and my mom got everything we needed to before we left the store. They educated us on what are first and second bill would look like and what to expect. From beginning to end we were greeted with a smiling face, and those dimples had us both at welcome to AT&T, everyone in the store was nice and pleasant even the DM pop by the table to say hello and complement my nails.”
“Thank you to Hadi for getting me and my sis set up with her a new phone. Had hiccups at another store and then another store we went to after didn't have the phone we wanted and sent us here. He got us set up! Much appreciated! Thank you for the great service!”
“Love this location!! I was previously with T-Mobile for 10 years and was paying $200+ a month for 3 lines. T-Mobile service is also HORRIBLE!! I switched to cricket and now I pay $68 a month for 3 lines and I have great service everywhere I go which is important bc I work from my phone! This location is always clean and has minimal waiting time. ALL the staff at this location are amazing! Madelyn especially is always smiling knowledgeable and eager to help with any issue! 10/10!!!!”
“I just want to compliment Jazmin and Liz on their outstanding customer service. I stopped by the N Michigan Rd location to purchase a phone and new plan for my son's birthday. Of course, I waited till the last minute to stop in and let them know I was kind of in a hurry. They were quick to help me and find the best phone and plan to fit my needs. They were very personable, patient and informative. Thanks for your time and help ladies!”
“My experience was awesome tonight both phones were messed up but Ashley hodge made it better and set me right up and everything. Someone should bring her down here permanently!”
“Amazing customer service Kojo the manager was very helpful with getting my information from my old provider to transfer over they were giving a lot of issues and he was able to help with it all answering my questions and resolving all the issues swill too tier customer service”
“Shane is apart of the team of managers actually trying take the customer service in indy a little better.
Helpful, Knowledgeable .
I worked with him at this location and he mentioned there is going to be some good turnover at the 86th street location.
He helped transfer data over to my new phone , kept helpful conversation going and overall made it a pleasant experience.
Will likely be back if any data issues or phone issues come up.”
“Sam, the customer service rep at the W. Washington St store, was very helpful. She was knowledgeable and patient and addressed all my concerns/questions in a professional and understandable manner. Thank you!”
“Abdul Muqeet was very kind and courteous when we came in for our visit we were having phone troubles. He eased our problems had very good solutions for us and we are leaving with smiles on our faces. I would highly recommend this store to anyone looking to get a new phone and a new phone company. There”
“Just left this location after purchasing a new phone for my son. Tracy, one of the area managers, got me all set up. He was sharp, courteous, and super professional. Thanks Tracy!”
“Brandon L. is a great sales person, he was very friendly and attentive to my needs. He answered the questions I had without making me feel stupid (because I don't know much about cell phones), so I felt really at home at this location with Brandon helping me, you guys should give him a raise he is a really great employee. I will definitely come back to this location for all of my needs in the future!! Thanks Brandon L. ????”
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“The people who run the place are super friendly, they explain in detail each of the questions you have. I was surprised by the patience of the young man who treated me, highly recommended.”