Auto Parts in Westfield, IN

“I have been purchasing cars for over 25 years, and I’ve never had an experience as positive as this one. Typically, dealerships will employ pressure tactics and try and trick you into dealer add-ons, Or push you to finance through them. This was not the case at Tom Roush. Their sales professionals were pleasant, friendly and informative. They actually advised me against a newer Mazda platform as it has been experiencing some “growing pains” since it was just released last year. They suggested a lightly used CX-9, which I had been considering but wasn’t my first choice. The fact that they were honest about the newer model having some issues, and knowing that I would be driving this car a lot for my job… That was very professional of them. They could have easily tried to explain away the problems the CX 90 is having, or downplay them. But they did not. Perhaps this is because we have more information than ever when going into purchase a car, and the Internet is full of information on these vehicles. However, I felt it spoke to their integrity, to forgo making a bigger sale to ensure I had a vehicle that would not be back at the dealership frequently. The finance/business manager, Chris, was friendly and did not try to employ the typical tactics that often happen when you get back into the financing office. He did not pressure me into gap financing, extended warranties, etc. He was able to match my local credit union’s loan APR but did not push it. Interestingly I actually had to ask him about an extended warranty! He explained what they offered and left the choice to me. Other dealerships might have tried scare tactics, or pressured me into it. But not Chris. The entire process was painless and very positive. Having purchased mostly GM vehicles for My adult life, I can definitely share some horror stories about buying a car. But not this time around. Also, their sales reps were great as well. Mike S. went above and beyond and actually came to my house to pick up a check, since we had conducted our transaction late the prior evening and I had forgotten my checkbook. Instead of making me drive all the way to the dealership, he made my busy life easier by doing that.

I highly recommend Tom Roush to anyone looking to purchase a new or used Mazda or Mitsubishi!”

“Smooth buying experience. Garen Gibbs was professional, friendly (without being slick), and informative—and efficient without being pushy. I had done my research and knew what I wanted; he was responsive to that, answered my questions clearly and honestly, and didn't waste time on things I wasn't interested in.

Very agreeable experience, and much appreciated!”

“Caliber was overall a wonderful experience. They listened to my concerns, ensured the work to be done was documented and OEM parts were used, they even cleaned out the inside of my car- windows, dash, console, etc. it was a very pleasant surprise. Highly recommend them.”

“We were just traveling through the area in our class C motor home when our check engine light came on and started flashing. Called CTA because they had great reviews. They were booked out for weeks but because of our situation (we had to rent a car to get home and then back to retrieve the rv) they squeezed us in. They did the work faster than they said they would and actually a bit under the quoted price. It was a lot more than I anticipated but I believe it was a fair price, to replace all 10 spark plugs and boots, as well as an engine coil.”

“Absolutely hands down a great store. Cleanliness, Friendly, GREAT Customer Service (probably the best around or hand in hand with the best for sure), Speedy Delivery on anything not in stock, every staff member is professional, active in their position and performance as an oreilly team member - I could easily go on and on. GREAT Store!”

“Larry was great. Made sure we understood the operations of the car, answered all of our questions promptly, and was very helpful, and never tried "But for just a little bit more money you could move up to this". Pleasure to work with.”

“As soon as I walked in I was greeted by Tim H. Not only did he find my turn signal bulb fast but actually came out to the car and changed it for me. Thank you, Tim H., for your exceptional customer service. You made my day a lot easier.”

“This is a great shop with knowledgeable staff.i have good luck dropping in for regular tools and parts, most of the time they have what I'm looking for. The service is pretty fast even with big issues with my bike. They always go above and beyond and treat their customers very well. Great shop! Highly recommend!”

“Everyone was very helpful and the service was topnotch from the front desk to the estimator. They did an excellent job on my bumper repair, which was an insurance job due to the fault of other insured party. They were also very communicative on the process of the repair with daily text updates. I turned in my car on Monday and it was done on Thursday. It was a very easy seamless process. They took care of arrangements for the rental car pickups and drop offs as well. Every person was very nice! I would highly recommend Gerber Collision Westfield.”

“I’ve been with several people when they purchased their bikes here, as well as purchasing my own here as well. Westfield has always been helpful, friendly, and efficient in their purchasing process. There are other dealers around Indy, but Westfield has been the best to work with. I looked at purchasing a Kawasaki Ninja 1000 several years back from a competitor (see my other review on them), but after their unwillingness to even test-ride a demo bike, I went to Westfield and got the same bike brand new for cheaper…and with MUCH better service!”

“Good group of men and women working behind the counter. Nobody is perfect. If they make a mistake, they fix it. In a post covid world, patience with is sometimes needed. Highly recommend this Napa location”