Gerber Collision & Glass in Westfield is a well-regarded auto body repair center known for its quality collision repair services and commitment to customer satisfaction. The facility offers a National Lifetime Guarantee on repairs for as long as customers own their vehicles, ensuring confidence in the work done. Reviews highlight the team's professionalism and the quality of repairs, with many customers expressing satisfaction with the final results of their vehicles. While some customers experienced issues with communication during the repair process, such as delayed updates and rental car availability, the management has shown a willingness to address these concerns. Positive interactions with staff, including the regional manager, have led to improvements in customer service, as noted in recent updates from former reviewers. Overall, Gerber Collision & Glass has garnered a mixed yet generally favorable reputation. Many customers appreciate the quality of the repairs and the professionalism of the staff, with some expressing optimism about the improvements in communication and service. The shop remains a viable option for anyone in need of collision repair services in Westfield.
Gerber has provided collision service for myself and my family for a few years. I have always been pleased with the service and results.
July 2026
Excellent customer service! Frequent updates and detailed when I got it back inside and out!
July 2026
Excellent service. Easy to deal with. Helped to communicate with the insurance companies so as to save us from a lot of headaches. And the car looks great again; they worked hard to make the repairs look new and original and to make the paint match well. Thank you guys. Hopefully I won't need to, but would gladly work with... read full comment
Specialties: Bumper Repair, Auto Glass, Auto Body, Collision Repair, Dent Repair, Collision Center, Windshield Replacement, Auto Body Repair, Body Shop
