Gerber Collision & Glass in Westfield is a well-regarded auto body repair center known for its quality collision repair services and commitment to customer satisfaction. The facility offers a National Lifetime Guarantee on repairs for as long as customers own their vehicles, ensuring confidence in the work done. Reviews highlight the team's professionalism and the quality of repairs, with many customers expressing satisfaction with the final results of their vehicles. While some customers experienced issues with communication during the repair process, such as delayed updates and rental car availability, the management has shown a willingness to address these concerns. Positive interactions with staff, including the regional manager, have led to improvements in customer service, as noted in recent updates from former reviewers. Overall, Gerber Collision & Glass has garnered a mixed yet generally favorable reputation. Many customers appreciate the quality of the repairs and the professionalism of the staff, with some expressing optimism about the improvements in communication and service. The shop remains a viable option for anyone in need of collision repair services in Westfield.
Excellent communication and follow up. Promises kept. Great craftsmanship .
April 2026
I can highly recommend these guys. Everyone I dealt with was professional and efficient. Their communication is great. They sent multiple texts updating the progress. They handled everything with the insurance and rental car companies. And I got the car back 4 days early. Thanks!
January 2026
I had a recent collision that had me check my car here for an inspection. Knowledgeable, friendly staff was helpful in answering questions, and setting expectations.
Specialties: Bumper Repair, Auto Glass, Auto Body, Collision Repair, Dent Repair, Collision Center, Windshield Replacement, Auto Body Repair, Body Shop