Verizon receives consistently positive reviews for its customer service at this location. Many customers appreciate the minimal wait times compared to corporate locations and commend the professionalism of the staff. Representatives are noted for their knowledge and helpfulness, with one customer highlighting a representative's patience in resolving a complicated issue. The store manager is praised for treating customers with respect and taking the time to solve problems effectively. Customers feel supported when selecting new phones and plans, without feeling rushed or pressured. Even in challenging situations, such as switching from another provider, the staff's dedication makes the process smoother and less stressful. Overall, the location is recognized for its excellent service and commitment to customer satisfaction.
We always get great service at this location and rarely have to wait in line. Much better than Verizon’s corporate locations. Thank you Russell Cellular!
June 2025
Upgraded phone and iPad with great service. Very helpful and courteous!
November 2024
Joseph was great! Fast, knowledgeable, to the point. No mess around. Would gladly return to this location.
