“My issue was a little bit complecated. However, the store manager patiently put more than an hour to solve my issue. The were two senior people before me and the way he was treating them with patient and respect, and solving their issue was impressive.”
9 AM - 7 PM
115 S Duff Ave, Ames
Mobile Phones
“Usually only one or two employees present so there can be a wait, but the people in this store are ON POINT. They solve problems and get things done. They are sharp, personable, polite, knowledgable and professional. In short, they know their business and are good at it. The store itself is situated oddly and parking can be an issue, but that is the only downside.”
10AM - 6PM
705 24th St, Ames
Mobile Phones
“He was so kind and showed great patience with me. He deserves a medal for dealing with me. It was quick it was easy he explained everything. It was the easiest transfer I’ve ever done.. I would recommend him to anyone that visits that particular store!! He was awesome! So easy to work with!!”
“I had a great experience recently at this location. The young man that took care of me was very friendly and helpful. Answered all my questions and made my experience pleasant and easy.”
Open 24 hours
116 Beedle Dr, Ames
Mobile Phones
“Not sure if the intermittent lack of water pressure during my clean yesterday was due to constant use on the best January day of 2022, or if it is time for an upgrade.”
“Replaced battery in my old Samsung Galaxy S8 . Notorious problem as all Android owners know. $80 repair versus $800+ for a new phone. It took an hour and saved me a fortune. Great to have a professional phone repair store.”
“We came in around 6:15 pm on February 16th to port a number onto my plan. Serena was extremely helpful in every way possible. She showed us the new phones, their features, and even knew the specs of the old phone that was being ported, to compare with the choices of new phone options in the store. That's impressive! After selecting a phone and porting the number there was a goofy billing glitch in the system that was no fault of this store. Serena contacted the higher ups in the billing department, and after a few minutes they got my monthly payment exactly where it should be. Mind you, this ran slightly beyond their store hours by about 5 minutes. BUT, unlike probably many businesses, we weren't rushed out, we got everything perfectly done before leaving. Totally impressive customer service.”
“If you have an option of Verizon's helpers , pick Fi !!! She is amazing. She worked through a lot of stuff to get my friends phone switched over. We were so happy with her !!!!”
10AM - 8PM
701 S Duff Ave, Ames
Mobile Phones
“Johnathan was helpful the other day. It was just before close and he was the only one working and he worked hard to resolve my data service issue. If you need a reason to switch to T-Mobile, a good one is the service in the retail locations. Yes you may have to wait but the staff are helpful.”
“I went to this location for technical help with my phone. I was greeted by the manager, Pedro who was very professional and knowledgeable. Not to mention very patient with someone who is not great with technology. He immediately knew how to solve my problem. I did have to return later that day, for a little more help. Again, Pedro was very patient with me.I really appreciated the friendly, knowledgeable service I received here!”
“We have had great experiences at this location and yesterday was no exception. Lisa helped us with a new plan and phone. Excellent service from her and there was no wait. This is our store!”
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“Gavin was sooooo kind. I had come from another cell phone repair shop - left that place in tears. Gavin was so understanding and resolved the issue. And to make things even better it was hundreds of dollars cheaper - literally!! I have nothing but good things to say about CPR Cell Phone Repair in Ames!!!”