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“Brendon B at Verizon TCC in Ames was absolutely AMAZING today helping both my father and I with multiple things…new phone, steaming plans etc! He was SO KNOWLEDGEABLE, SO KIND AND PATIENT and he explained everything so we could understand! He spent literally an hour and 45 minutes with us and never seemed rushed or annoyed at all! He also taught us many new things to help us use our phones more efficiently! He is a great guy and great to work with! Highly recommend!!”
“I had a great experience at the AT&T store in Ames, Iowa. BRAYDEN L was the cashier who helped me, and he was absolutely wonderful. He was friendly, professional, patient, and made the entire process easy and stress-free. It’s rare to find customer service this good these days. Thank you, Brayden, for going above and beyond — AT&T is lucky to have you!”
“We came in around 6:15 pm on February 16th to port a number onto my plan. Serena was extremely helpful in every way possible. She showed us the new phones, their features, and even knew the specs of the old phone that was being ported, to compare with the choices of new phone options in the store. That's impressive! After selecting a phone and porting the number there was a goofy billing glitch in the system that was no fault of this store. Serena contacted the higher ups in the billing department, and after a few minutes they got my monthly payment exactly where it should be. Mind you, this ran slightly beyond their store hours by about 5 minutes. BUT, unlike probably many businesses, we weren't rushed out, we got everything perfectly done before leaving. Totally impressive customer service.”
“We recently bought new phones at this store. Always go here as very nice people and very knowledgeable. We rarely have to wait for service. The only negative is it’s a pain to transfer our stuff on our old phones to our new phones.”
“I never ever do this, but I stopped at the kiosk at Sam’s Club and wow it was a great decision. Bret from tmobile helped me out, I needed a new phone and hated what I was paying with my previous carrier. He delivered on all cylinders. I now have a new phone on the way and so do my kids, what a Christmas gift. If you ever need help with anything tmobile go see Bret, he was professional, knowledgeable, helpful and very polite, it can be intimidating talking to a very tall and striking man but he made it a very inviting experience.”
Open 24 hours
116 Beedle Dr, Ames
Mobile Phones
“Not sure if the intermittent lack of water pressure during my clean yesterday was due to constant use on the best January day of 2022, or if it is time for an upgrade.”
“This was my old phone when I went in. Jesus was amazing at doing the impossible and getting everything transferred over to the new phone, while trying to navigate the old phone without hardly being able to see anything on it. Absolutely would recommend this store and Jesus to anyone!”
“Amazing experience with switching from US Cellular (now T Mobile)! Fi was such a huge help to change all our phone lines over! The other young guys working were all working hard also helping others. 100% recommend!”
“I want give a shout out to t mobile expert Aaron Batt. He provided me with great customer service while I was in the store the other day. I bought a new iPhone, he showed me some great cases for me to pick out. He even put my new screen saver on my phone for me. He was patient and kind and explained things to me in a way I could understand, I know he was looking out for my best interests. Thanks Aaron!”
11AM - 7PM
2719 Grand Avenue Suite 4659, Ames
Mobile Phones
“Replaced battery in my old Samsung Galaxy S8 . Notorious problem as all Android owners know. $80 repair versus $800+ for a new phone. It took an hour and saved me a fortune. Great to have a professional phone repair store.”
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“Easy. Friendly. Great serice. Called first and they were knowledgable and easy to talk to. Walked in a few days later they remembered our phone conversation and in less then an hour my shattered iPhone 17 was back to full health. This is a great service to have available. Hope I never break another screen, but if I do I know right where I am going.”