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“Usually only one or two employees present so there can be a wait, but the people in this store are ON POINT. They solve problems and get things done. They are sharp, personable, polite, knowledgable and professional. In short, they know their business and are good at it. The store itself is situated oddly and parking can be an issue, but that is the only downside.”
“My issue was a little bit complecated. However, the store manager patiently put more than an hour to solve my issue. The were two senior people before me and the way he was treating them with patient and respect, and solving their issue was impressive.”
“We came in around 6:15 pm on February 16th to port a number onto my plan. Serena was extremely helpful in every way possible. She showed us the new phones, their features, and even knew the specs of the old phone that was being ported, to compare with the choices of new phone options in the store. That's impressive! After selecting a phone and porting the number there was a goofy billing glitch in the system that was no fault of this store. Serena contacted the higher ups in the billing department, and after a few minutes they got my monthly payment exactly where it should be. Mind you, this ran slightly beyond their store hours by about 5 minutes. BUT, unlike probably many businesses, we weren't rushed out, we got everything perfectly done before leaving. Totally impressive customer service.”
“Yesterday I stopped by the AT&T store in Ames, IA and JT was AMAZING. In five minutes or less he had my issue fixed. JT is Efficient, knowledgeable, and pleasant to deal with. I’m so grateful for his help. If his management is reading this, I accidentally clicked the wrong number on the feedback text that was sent to me. I meant to check 5–extremely satisfied. Thank you, JT.”
“The manager at this location is exceptional. Tre is highly intelligent and genuinely knowledgeable about everything US cellular. Highly recommend this store. 10/10”
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
“I wanted to give my thanks to the service personnel here as they were very helpful and very professional in helping me in servicing my phone transfer which takes a lot of time to do. Keep up the good work guys!”