The Verizon store in Ames provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for pickup, delivery, or shipping. Multiple reviews highlight exceptional and helpful customer service, describing experiences as extremely enjoyable, amazing, and above and beyond. Staff members are noted for being patient, empathetic, and kind, expertly handling phone transfers, returns, backups, and technical questions. These interactions left customers feeling less stressed and happy, resulting in multiple 10/10 ratings. The store offers convenience through various online and in-person options for all needs.
We worked with Justin at this Verizon store. He was very kind, patient, and knowledgeable. Took care of our issue and turned our day around! Thank you Justin!
July 2026
Jason and Rhett are absolute rockstars at customer service. Great job helping get my fiancee into a new phone at a great price.
June 2026
Spencer Washington chris kascsak absolutely fantastic. So much help, will never go to another store. Not enough stars for them.🏆🥇
