Verizon receives consistently positive reviews for its customer service at this location. Many customers appreciate the minimal wait times compared to corporate locations and commend the professionalism of the staff. Representatives are noted for their knowledge and helpfulness, with one customer highlighting a representative's patience in resolving a complicated issue. The store manager is praised for treating customers with respect and taking the time to solve problems effectively. Customers feel supported when selecting new phones and plans, without feeling rushed or pressured. Even in challenging situations, such as switching from another provider, the staff's dedication makes the process smoother and less stressful. Overall, the location is recognized for its excellent service and commitment to customer satisfaction.
We recently bought new phones at this store. Always go here as very nice people and very knowledgeable. We rarely have to wait for service. The only negative is it’s a pain to transfer our stuff on our old phones to our new phones.
August 2025
We always get great service at this location and rarely have to wait in line. Much better than Verizon’s corporate locations. Thank you Russell Cellular!
June 2025
Upgraded phone and iPad with great service. Very helpful and courteous!
