Verizon in Ankeny offers a welcoming environment for customers seeking mobile, 5G home internet, or business solutions. The store provides options for both in-store appointments and online orders, which can be picked up in-store or shipped for free within two days. Customers have shared positive experiences with the staff, particularly with a manager named Travis, who received praise for his effective assistance. Many reviewers noted the friendly and helpful nature of the employees, describing them as relatable and patient. One customer appreciated the thoroughness of a representative who ensured their new phone was fully activated before leaving the store. Although some past experiences were not as favorable, recent visits indicate a significant improvement in service. A customer highlighted the exceptional support provided to their elderly mother during a transition from Android to Apple, emphasizing the professional and pressure-free atmosphere. Another visitor expressed gratitude for the attentive service received while dealing with a phone issue, noting the staff's patience and willingness to explain details clearly. Overall, Verizon in Ankeny is recognized for its helpful staff and commitment to customer satisfaction, making it a recommended choice for mobile and internet needs.
Qilin was fantastic. Professional, KNOWLEDGEABLE, and efficient. He turned, what could have been a several hour process, into a little less than an hour-in and out the door. We appreciate the customer service he delivered-and are happy to be with Verizon.
June 2026
Was tended to right away by a very cordial clerk. Return done in less than 2 minutes.
June 2026
Kid that helped me get a new phone a month ago was super helpful. Today when I walked in to turn in my old phone, he remembered me right away and got everything done in minutes. A++
