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“Arlene explained the new on-line banking system in a way that was easy for both of us to understand, plus helped Orville set it up on his phone. We are more confident that we will be able to make payments to our loan from our Apple laptop now, thanks to Arlene. She was more than helpful. Thank you.”
“Liz worked at the drive through window she were very professional and had good customer service. She also loved the gospel music I was playing. I'm old school and she was great Thanks again this is Floria Minor 👍”
“I have recently received 2 loans from JCU, one for a recreational vehicle and one for a new truck. The process was fast and easy, just a few emails back and forth, signed electronic documents and picked up the checks at the drive through. Alexandria and Alisha made the process fast and convenient with great percentage rates. I highly recommend JCU.”
“I want to give a huge thank you to First Financial State Bank and their team today.
My 82-year-old mom was targeted in a phone scam, and the bank recognized suspicious activity and stepped in immediately. After asking the right questions and doing their investigation, they placed a hold and prevented a $9,500 wire transfer that turned out to be fraud.
Because of their attentiveness, professionalism, and quick action, my mom did not lose her money. Their employees handled the situation with care and took the time to make sure everything was safe.
We are incredibly grateful for the thoughtfulness and diligence they showed today. They truly protected my mom and did an amazing job.”
“Considering it was the ONLY branch open on Juneteenth, all tellers were friendly and prompt. The line was absolutely insane, and with limited holiday hours (closed early)”
“All the people who serve me there are very friendly, they have very good behavior and that is pleasant as a customer, I cash checks and always made shipments in express order, I am a loyal customer, they are very friendly”
“I have been with Journey Credit Union for 20 plus years. I have always had good service. I recently got a new loan with them. Lexi was an absolute joy to work with! She made the process so easy. I would recommend Journey for all your loan needs. Plus they had lower rates than my other bank.”
“I have been banking with DMMCU SINCE 2013. 8 years total now and haven’t once came across on changing banks or going anywhere else. They have great friendly staff that always helps me out, very professional on their services they provide. Would highly recommend friends and family to bank with then! Thank you.”
“I do not currently bank with TruBank, but I wanted to leave a five-star review because of the outstanding experience my dad, Matt Smith, has had working with Lance Hoffman. Lance has shown incredible care, patience, and professionalism, and I’m truly grateful for the way he has treated my dad.
It means so much to know that there are people who genuinely care and can be trusted to look out for your loved ones. I would highly recommend TruBank—and especially Lance Hoffman—to anyone in the Indianola area.”
8:30AM - 5PM
600 E 30th St, Des Moines
Banks
“I have had several car loans with Greater Iowa starting in 2005, I would never go any place else!- they always go above and beyond! Even when you get behind on payments, they do everything they can to assist you and to support you! Beyond grateful for their assistance over the years!”
“I want to take a moment to express our gratitude for TK and the exceptional service he has provided to our family. Over the past couple of years, we’ve turned to him for assistance with multiple bank transactions, and each time, he has exceeded our expectations.
TK is not only knowledgeable but also incredibly patient, taking the time to explain every detail and answer all of our questions. His professionalism and dedication shine through in every interaction, making what can often be a stressful experience, much smoother.
It’s clear that TK genuinely cares about his clients, and his excellent customer service has made a significant difference for us. We wholeheartedly recommend him to anyone in need of banking assistance. Thank you, TK, for all your help!”
“100% recommended if you are going to spend with Cesar Raymundo I had the pleasure of being attended by the very friendly an excellent treatment, the service 10 out of 10 I highly recommend it”
“Always a great experience here.
They have a friendly and knowledgeable staff, as well as great high interest accounts. Sarah and Abby are always willing to go the extra mile to help out if I have questions about my accounts.
Highly recommend.”
9AM - 5PM
612 Army Post Rd, Des Moines
Banks
“Stopped to withdraw today, was greeted by a teller I was not familiar with. I filled out my slip handed it to him and he said "could I please your ID" I thought no problem, only to realize I left my wallet at home.Was a little mad at first, but in the end was only mad at myself for my neglect of checking my pockets before leaving home.I'd also like to thank this gentleman for his diligence, as I now know this bank makes the extra effort to make sure it's secure for myself and others.”
“When me and husband opened our account it was free I loved that they decorated inside during blk history month that made me happy. The staff is very friendly and great. Glad we chose this bank.”
“Tanner is great. We had to move our money to another bank because we were moving. He has let us maintain our safe deposit box there for as long as needed and has gotten us copies of old checks even though we have no checking account there any more. They offer great service and alternatives.”
8:30AM - 5PM
301 E Scenic Valley Ave, Indianola
Banks
“Always very professional in appearance and manner. Bank lobby always clean and orderly. Very knowledgeable but if they're not sure the find answer to your question. Very patient even if they have to go over something several times they do it always with a smile.Great people great bank”
“Excellent attention, kindness, patience and experience. The person who assisted me knew how to explain my concerns and ignorance in detail, excellent staff. I recommend this office.
Thank you US bank”
“Nice clean reputable bank that has a long history in Des Moines Iowa. It is one of the few banks that have been around here in Des Moines, Iowa for over 45 years. They can be trusted do provide great customer service.”
8AM - 5PM
1901 W 2nd Ave, Indianola
Banks
“Don't bank here (yet) but I really appreciate your business supporting local events like the Des Moines Challenge coming up this weekend at Pickard Park. People may not know it, but disc golf is very important to the state of Iowa.”
9AM - 5PM
3920 SW 9th St, Des Moines
Banks
“I have banked at West Bank for over 25 years and this bank has been very helpful. They notify you of suspicious activity on on your account immediately. The tellers have all been helpful.Barry Cropp helped me years ago and has been a wonderful 'go to' person if you have any questions.It's a locally owned Bank and I support all locally owned businesses first.Are you looking for a bank? this is it.”
“After 33 years with another bank I have switched to Chase. Nick, at the SE 14th location was wonderful and assisted me to open several accounts. Very courteous and helpful!”
“Only downfall is locations are few. So I get charged for ATM withdrawal anytime I need cash and am not close enough to them. Customer service amazing candid and feels quaint and like family.”
8AM - 4:30PM
1510 N 1st St, Indianola
Banks
“Been banking there most of my life. Some, not all, of the employees think they own the bank and enforce strict policy rules. Some are more relaxed and understand how the customer normally banks. Crap shoot when utilizing multiple locations. Average score from me. Nothing great, nothing terrible.”
“Nice people with good service. Actually know what they are talking about unlike community first credit union. Don’t bank there they are rude and unknowledgeable.”
“Serve Credit Union makes opening an account for kids fun! Our daughter was given a drawstring backpack, a big cat stuffed pillow, and some other fun extras. She also is part of the Blue Shoebox program. She looks forward to receiving her annual box in the mail. It is filled with different items each year and offers information in an interactive way for her to learn about banking and saving money.”
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“I've been with this bank for many years. The branch in Carlisle is the best branch of them all. Staff is very friendly and they all know you by name. I wouldn't bank anywhere else but here.”