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“Always very professional in appearance and manner. Bank lobby always clean and orderly. Very knowledgeable but if they're not sure the find answer to your question. Very patient even if they have to go over something several times they do it always with a smile.Great people great bank”
8AM - 12PM
1901 W 2nd Ave, Indianola
Banks
“Don't bank here (yet) but I really appreciate your business supporting local events like the Des Moines Challenge coming up this weekend at Pickard Park. People may not know it, but disc golf is very important to the state of Iowa.”
9AM - 12PM
1510 N 1st St, Indianola
Banks
“Been banking there most of my life. Some, not all, of the employees think they own the bank and enforce strict policy rules. Some are more relaxed and understand how the customer normally banks. Crap shoot when utilizing multiple locations. Average score from me. Nothing great, nothing terrible.”
“Nice people with good service. Actually know what they are talking about unlike community first credit union. Don’t bank there they are rude and unknowledgeable.”
“We got something’s notarized and setup a joint account. Brooklyn was very patient as my fat fingers couldn’t set a password. I think my wife and her are BFF’s now. Seriously though, great service and extremely friendly.”
“Amazing local bank that has all the capabilities of a large national bank without the corporate overlord vibe. The entire team is friendly, knowledgeable, and consistently go above and beyond. They invest in the community and a great partner for growth minded businesses. Ignore the disgruntled reviews and visit to see for yourself!”
“Just opened a new account and applied for a credit card here. Best experience ever, Bailey Trotter helped me through every step and explained in detail each different types of accounts and credit card lines I can open up. Extremely respectful professional and helpful staff! Respectfully answers any questions you have!”
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“I do not currently bank with TruBank, but I wanted to leave a five-star review because of the outstanding experience my dad, Matt Smith, has had working with Lance Hoffman. Lance has shown incredible care, patience, and professionalism, and I’m truly grateful for the way he has treated my dad.
It means so much to know that there are people who genuinely care and can be trusted to look out for your loved ones. I would highly recommend TruBank—and especially Lance Hoffman—to anyone in the Indianola area.”