Victra, a Verizon Authorized Retailer in Cedar Falls, IA, is known for its friendly and helpful staff. Customers appreciate the knowledgeable store consultants and managers who offer a full range of wireless devices, including phones, tablets, wearable technology, accessories, and device protection. Many reviews highlight the excellent service provided by staff members like Nolan, Sam, Elliot, and John, who are praised for their patience, kindness, and clear explanations. Customers often mention how easy and painless upgrading phones is at this location, with staff making the process smooth and stress-free. The store's team is committed to creating a positive experience, answering all questions with openness and professionalism. Overall, Victra is recognized for its trustworthy, fun, and customer-focused approach, making it a go-to spot for wireless needs in the Cedar Falls area.
Elliot was fabulous. Best experience I have ever had in a Verizon store. He was knowledgeable, fast, super kind and even saved us money!
March 2024
Very helpful and transferred data from old phone to new one quickly! Kind and respectful.
November 2023
Nolan and Sam are awesome! They were incredibly helpful and patient. They explained terms we didn’t understand and provided amazing service to my husband and me. Thanks for a job well done guys!
