Victra, a Verizon Authorized Retailer in Cedar Falls, IA, provides a wide range of wireless devices including phones, tablets, wearable technology, accessories, and device protection. The staff are known for being knowledgeable, friendly, and helpful, offering great customer service. Customers appreciate how staff members, like Michelle and Keagan, explain options clearly, answer questions patiently, and treat everyone with respect. Many reviews mention successful upgrades, good deals, and personalized assistance, making the experience positive and efficient. The team’s dedication to connecting technology to life in a trustworthy and fun way results in satisfied customers who feel valued and well-supported. Overall, Victra's friendly and professional staff create a welcoming environment, ensuring customers leave happy with their new devices and plans.
Salesman was able to multitask& still make us feel like we were the only customer.
July 2024
Michelle was an amazing lady! She helped me replace a lost phone. I'm not tech savvy, and she helped me get everything I needed. We are new to the area, and I felt like she really cared about me and how to fix the problem.
June 2024
The staff were knowledgeable and helpful. I needed to replace my drowned iPhone ES2. They offered a good deal on a new 14 and I significantly upgraded our service plan as well.
