Verizon in Cedar Rapids offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store for personalized assistance or shop online for convenience, with options like in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. The staff are generally friendly and helpful, with many customers appreciating their professionalism and willingness to assist, even on short notice. One reviewer praised a staff member for making the process easy and explaining plans clearly, though there was some disappointment about being charged $30 for data transfer, despite purchasing a phone from the store just a day earlier. Some customers expressed frustration with Verizon's overall service, citing frequent hassles, lack of proper training among staff, and problems with setup and account management. Despite these issues, repeat visitors noted positive experiences and the availability of online tools to schedule appointments and reduce wait times. Customers value the helpful attitude of the staff and the store’s efforts to accommodate last-minute needs, making Verizon a convenient option for mobile and internet services in Cedar Rapids.
Bryanna Coleman deserves the highest recognition for her exceptional customer service provided to me last week! She is professional, technically proficient and she listens attentively to understand a customer’s problem and their needs. Bravo Bryanna!!
June 2026
So I went to Verizon on williams blvd and Sam is definitely amazing she is the best at the store would highly recommend her she definitely went above and beyond would recommend gabe to watch kids while Sam sells you a phone he is amazing with kids
June 2026
Lots of help from a fella over there. Nice store. Needs more ear buds and accessories out of the box to see.
