The UPS Store #5625 in Clive is a locally owned and operated business that offers a variety of services, including packing, shipping, printing, document finishing, and notary services. Customers appreciate the convenience of the location, especially with the new kiosk for printing and labeling packages. Many reviews highlight the friendly and efficient staff, particularly Brenda and Erica, who are praised for their helpfulness and customer service. However, some customers have expressed dissatisfaction with the store's manager, describing her as rude and unfriendly, which has negatively affected their experiences. Despite this, the store is considered reasonably priced compared to other shipping companies. The interior of the store can feel cramped, and finding the location can be challenging as it sits behind a strip mall. Overall, while the staff earns high marks for service, the management's attitude may detract from the overall customer experience.
This UPS every time I walk in the employees are very nice and helpful and make the return process simple and easy.
April 2025
From top to bottom, the owners (Erica and Travis) and team are the best! We frequent this store location almost daily for our shipping needs. The staff is always friendly and efficient. We have utilized their printing, and have been extremely satisfied as well.
April 2025
Caden is very friendly and helpful! Not an easy job but always serves me with a smile! 🙂😀
