Oil Change in Council Bluffs, IA

“We were on a 2100 mile road trip from Los Angeles to my home in Michigan. We broke down in Council Bluffs, Iowa because the car is over 20 years old. We decided to get the car fixed at Honest Auto because a highway helper recommended them to us.We broke down on the highway on Friday and ended up having to get it towed and then stay the weekend in Iowa since this place didn't open till Monday.Monday morning we took an Uber to Honest Auto and explained our situation to the receptionist, Kristi. The Owner, Larry, ended up working on our car immediately because they wanted to get us back on the road as quickly as possible. They replaced the fuel pump by lunch, but when Larry drove it out of the shop the steering was completely off.The car was brought back in and inspected. Turns out when we got our car towed, the tow-truck driver (not at all affiliated with Honest Auto) had bent our tie rods on one side when he attached the tow hook. The part needed to be replaced but if it was ordered now it would've arrived 2 days later. Instead, Larry, welded the inner and outer together and straightened it at no charge! This was just a temporary fix so that we could get home and we are going to get these parts replaced in Michigan (with the Tow company paying for it).We got back on the road and drove the car for 9 hours straight. The steering was completely straight and we got home in the middle of the night.They were so helpful. The receptionist, Kristi was so nice and even called us the next day to check that we arrived safely. Larry was very knowledgable and really good at his job, our tire was realigned perfectly after he welded it.I would 100% recommend this place. This is probably the best repair shop I've ever been too, and I would definitely get the car fixed there again if they were located in Michigan.Services: Steering & suspension repair”

“Adam P & Danielle are great to work with, there mechanic Ryan is knowledgeable and the 3 of them make a great team. They listen and genuinely make every effort to understand what you are trying to describe about what your experiencing with your vehicle. Sometimes it's hard to find a place you can trust with your car. This place is it, and I don't say this lightly.”

“Went in to get the oil changed in my fusion and it was a fast process. The only problem I had was i noticed my car smelled like burning oil that same day drove it to work the next day and when I got to work I noticed I had oil pouring out the bottom of my car. I immediately took it back to them and they found the oil filter o ring had a cut in it. They fixed it and refunded me the money I spent to put oil in it to get it back there. I don’t think this had anything to do with them or the shop at all. They told me next time I come there I get a free oil change on them. I am thankful they went out of the way to take care of the problem everyone was super nice. I’ll be back for sure”

“Customer service was exceptional! Was even offered a better deal than the coupon I had came in with. Service was quick & efficient. I will be back for my next service.”