Financial Plus Credit Union is a trusted financial institution known for its great rates, diverse account options, and strong online banking services. Customers appreciate the friendly and professional staff who provide excellent customer service. Many reviews highlight staff members like Shaquitta and Aspen, who go above and beyond to assist with accounts, loans, and refinancing. Shaquitta, in particular, is recognized for her dedication and potential for future leadership. The credit union has helped members improve their credit scores from low levels to over 700, supporting them through various loans and financial challenges. Customers also value the consistent improvements in systems and the welcoming atmosphere. Riley and Aspen are noted for their helpfulness, prompt responses, and making complex conversations easier. Overall, Financial Plus Credit Union is praised for its supportive staff, competitive rates, and commitment to helping members reach their financial goals.
Penny has the best customer service her professional attitude is why I love banking at Financial Plus Credit Union. Would give her 10 stars!!
December 2025
After fraudulent charges I needed a replacement card. I stopped in at the Euclid location and had a new card issued in less than 15 minutes. There were some activation issues that were resolved by the friendly and professional staff. THANK YOU to everyone at FPCU for your dedicated assistance.
June 2024
Been working with shaquitta over my account the last 6+ months at the Euclid location. she has gone over and beyond to fix issues the ingersoll staff have fail short on due to not being well trained. A leadership position is in her future! 🌟🌟🌟🌟🌟
