Metro by T-Mobile at 2121 University Ave offers unbeatable prepaid plans and 5G phones from Apple, Samsung, and OnePlus. Customers report excellent and amazing service, with staff described as friendly, helpful, and patient. The staff walks customers through the best prepaid plans and goes above and beyond, even staying after a shift to help. Reviews highlight satisfaction with the service received, noting the staff made them feel good and helped them get the phones and deals they wanted. Multiple customers mention this location has the best customer service compared to other stores, with some having been members for years. It is noted as a cheaper store where good deals are made.
Great customer service, it’s was a girl there and she help me out soooo much… and she was sooooo sweet to me & patient with me, I couldn’t stop thanking her, I thought I had no luck but I did 🥰
February 2026
I had an amazing experience at T-Mobile thanks to Jesmy! She was extremely professional, patient, and knowledgeable. She took the time to explain everything clearly and made sure I got the best deal for my needs. Her customer service was outstanding, and she made the whole process smooth and stress-free Thanks jesmy... read full comment
August 2025
i went to metro the other day to activate a phone for my son adri did so wonderful giving me my options and helping me get the best phone for the best price and adri was just incredible
