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“Very helpful guys working at the counter here. Had a small issue with a UTV which Jim had addressed asap. We will be using again the next time we’re in need of rental equipment in the location.”
“I rented a truck for about three weeks and staff could not have been nicer. A big shout out to Nathan and Delila for their help. My first truck had an issue but they were quick to swap out and even ask if they could have transfer freight which we decided. I will rent again.”
“This U-Haul office is absolutely stellar, in every way. I've used them 4 times now, this last time for a relocation to New England. The staff is smart, helpful, flexible, great supplies. If I could give 10 stars I would.”
“I had a coolant leak in the rental box truck I had driven from the Washington DC area for fire department training in Ames. The young lady behind the service counter was very nice and the Technician Ron was very helpful. I went and dropped off the load of training props I had and then he dropped what he was doing to get me back up and running as fast as he could. I was given a truck that was subpar in my opinion but you all took care of repairs professionally.”
“Very good location to go to if you have a breakdown, they’re very knowledgeable and honest I thought I had a very expensive problem but it was only a wiring harness came unplugged! You guys rock MHC KENWORTH DES MOINES!!!!!”
“Wouldn't look any further, Great service. Super great to work with. Nice delivery personnel, prompt on delivery times. Jd in the office is great to work with. Will continue to work with.”
“Absolutely impressed with my recent U-Haul experience! Although I encountered a minor issue with the app initially, where it kept indicating I was at the wrong address despite being at the correct location, the staff swiftly resolved the problem. Their prompt assistance made the entire rental process smooth and hassle-free. I strategically planned my visit for the evening to avoid any wait time, and it worked perfectly. The gentlemen working the counter on July 12, 2024, were incredibly helpful and efficient. I was in and out in no time, making the whole experience seamless and pleasant. Highly recommend!”
“Mark was one of the kindest business owners I've ever worked with. He took care of everything quickly and showed incredible customer service. I'd recommend him to anyone and everyone”
“We've never rented a storage unit before, but the manager, Gianni, was incredibly efficient and good at explaining the process. He was multitasking the whole time, and customers were coming in to turn in their trucks and thanking him for the smooth process. I just couldn't believe the cleanliness of the whole place and all the lighting. The restrooms have been sparkling clean every time I've been there to store more things or take things out for our new home. This is a well run operation with well trained personnel.”
“We normally wouldn't have ended up here, but we had to swap out a truck in short order and the staff was as helpful as they could be within policy limits and made sure we were ok, set up the trucks perfectly to make the swap and lent us a pallet jack so we could complete the job. and they gave us a truck that improved the quality of our trip significantly. Thank you Des Moines Penske!”
“The staff at this location are awesome...Nicole, Shane & Kris. Nicole was very patient & was able to assist me in deciding what vehicle would be best for my needs. I will definitely go back to this location. It is people like these who make this life better. Thank you!!!”
“I love renting from U-Haul, the price for renting a really nice brand new pickup truck is only $19.99 a day! You have to really watch your mileage because extra mileage fees are pretty high and they don't offer unlimited mileage but they did negotiate on the cost of overage fees for us!”
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“I inherited special items from my parents, which I needed to place in storage. I searched for clean, well-maintained, temperature controlled storage units in the Des Moines metro area and was very happy to find Rich Leonard and Park Avenue Self Storage. The security and cleanliness of his units are second to none. The owner, Rich, is friendly and easy to work with. I give this 5-star facility my highest recommendation for taking good care of precious family items.”