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“I came here for the 1st time to grab a few things. The place is HUGE! It's clean. You can get through the aisles easily. Staff was very kind. The lady who rang up my items, was so sweet. I will definitely be going back!”
“I was just there this morning they were very kind and didn't give me no crap about my puppy being in the store with me and I had just about everything I needed and then some that I forgot of course I recommend you go there quickly before they run out of something that you need”
“OLIVIA did a great job on taking care of my concern on returning and doing an exchange on an item. Very pleased on the way she treated me as a customer. Thank you, Olivia!!!!!!!!!”
“The best place to buy a lot of things! I go there for balloons, cards, toiletries, faux flowers often.
Many locations around Des Moines to choose from. Some are better kept than others, but always a good selection.”
“The staff is always friendly, I'll give them that. But in my search to find dollar tree items I want or have seen, they never have it, not around here, at least. This store is normally fully stocked in holiday items, but the other stuff ; hair, beauty, and organization items, they always fall short.”
“They’re recently under new management. The new staff are not only respectful, but go the extra mile to help you find the product you need. The store has really turned a corner.”
“Everything I go in for 1 think I always end up coming out with 3 or 4other things. They can be getting ready to close and they still help you find things with a smile.”
“This is the first time I've ever been at this location, I have been multiple locations between Chariton and Corydon and then today was in one in South Des Moines off of army and that was a disaster. This store was clean and stocked something I have never seen in any of the Dollar generals I've been to in Iowa and the lady working named Jody, was nice and personable and helpful and friendly. She was apologizing for the fact that due to the extreme cold weather that it was cold in the store. I have never had such a good experience in a Dollar general”
“Pretty good Dollar tree. There are no frozen items, but otherwise decent selection of what you'd expect from a dollar tree. I like getting decorations here every once and a while.”
“These types of stores you never get the best customer service but feel they go out of their to make your experience pleasant I have never felt that at store like this and not just one or two employees all then super nice thank I appreciate”
“they are always helpful & knowledgeable. they work hard at keeping it tidied and stocked with a good selection of products. and most importantly, they are genuinely "happy" to be there and it shows.UPDATE 03/13/21: to the young woman working (I will get your name & add it), who helped me with a cord to charge my phone, you went above & beyond! I am so grateful that because of you, I was able to retrieve important pics and other personal data from my phone before having to send in to insurance for reimbursement. I am touched by the kindness you've shown. The world needs more people like you in it!”
“There is definitely a difference between family Dollar stores, it's almost like night and day I went to the family Dollar up on University next to McKay's the manager's name was Ashley and she was absolutely a poor service provider. When I asked her about her policy she was really kind of vague stated I could go online and find the information there. She said that other family Dollar stores would take back the item that I purchased from them, I thought that doesn't make sense. Or the stores individually owned, so I left out of there after telling her that she should know more about her policies and procedures especially if she was a manager and she thought that was quite rude of me. I went on another errand, Indian pass another family Dollar store on Southeast 14th you're talking about customer service she had it going on. She said they called her the boss lady, I believe her name was Christina what she laid out for customer service was something that a lot of the stores have lost.I explained my situation and she said without hesitation come on in and let's see what we can do for you and truly enough I left out of there very satisfied with what she had done. Customer service is far gone they take your money but really don't care whether you shop there or not, I told Ashley I would never step foot back in to that store on University as they were just playing not organized and not customer service friendly. We can all designate how and when we're going to spend our money but we don't have to pay people to be unkind when you're trying to get a simple answer to a question that they should be prepared for.”
“I like the store, but the website bites. I logged in to add a shopping list. Just keeps saying add a store even after choosing 3 different locations and logging in and out twice. Useless...”
“I had a good shopping experience at this Family Dollar as I always do when I go into a Family Dollar. The prices are competitive as is to be with any store, when it comes to house decoration you can find some unique items for affordable prices which I like. The only thing that I have an issue with which seems to be an issue at all Family Dollars, is the fact that there Overstock is always in the center of the aisles which makes it difficult for shopper's what carts to navigate the store. This also makes the store look cluttered or unorganized which I know is not the case. I would and will continue to shop at Family Dollar even if its just to run in and grab a quick bag of chips or to spend some time and see what they have new.”
“I don't shop there often because you could actually closer to my house but when I do go to that one the people that work there are always so polite that's helpful and I just love going there”
“Average Dollar store average things if you're on a budget and need some house cleaning stuff cheap groceries diapers maybe even a shirt they have lots of stuff not very well organized but the employees are friendly”
“Thank you for the great shopping and customer service experience today. The store was clean and stocked, well staffed and lovely chit chat with friendly cashier!”
“Who doesn't love dollar tree! I don't know about other locations but this one has been short staffed and had to close early some daysTheir doing the best they can”
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“Honestly the best dollar general I’ve ever been too!! Staff is always super friendly and helpful. The store is NOT a cluttered mess of boxes taller than I am of inventory that has not been put on the shelf’s for weeks shelf’s are
Not bare and that alone is a rare sight!!! Also they are the only dollar general that is anywhere near me open till 10 pm which is a bonus!!!”