100 5th Ave NE, Independence IA 50644
“Courtney, the cashier, was so upbeat and happy. She made my night so much better than it was already. She was also extremely friendly & helpful. 10/10 the best experience at a skwik star.”
709 1st St W, Independence IA 50644
“People are always friendly and helpful. I purchase my gas there, because it is one of the few stations that have the grade of gas I can use in my car at a reasonable price.”
1200 5th Ave NE, Independence IA 50644
“I just had the worst experience at Casey’s on the NE side of town. I ordered a Veggie pizza on the Casey’s app. I went and picked it up and when I got home realized they made it wrong. It had Jalapeños, pickles, and banana peppers on it. I have ordered the Veggie pizza many times and it clearly shows the vegetables that it comes with on the app. I called and the cook refused to listen to me or acknowledge that she made my order wrong. She just yelled over the top of me and then hung up on me. I had to call back and spoke with another worker who did apologize and stated that yes she did make the order wrong by reading the wrong recipe card. He said they would make me a new pizza with the correct recipe but now I’m scared to eat the new one. It was the worse customer experience I have ever had. Then when I asked the guy what the woman’s name was he refused to tell me because it was “confidential information”. I told him you answer the phone with your name and wear name tags! UPDATE: I did contact the Manager the day after this happened and she was quick to make the situation right. She did offer me a new pizza and I hope the employee with such poor customer service skills will receive proper training on how to respond to issues.”
744 220th St, Winthrop IA 50682
“Stumbled in here when my 4 month old was having his first true maximum force meltdown. I thought he had a fever. The person at counter didn’t charge me for a cup of ice. Very kind.”
401 Grant St, Walker IA 52352
“Bathroom is clean and spacious, has a diaper change station and a special trash can just for diaper waste. Good variety of products and fair variety of food both cold and warm.”
816 1st St W, Independence IA 50644
“Casey's gas station is more than just a place to fuel up your car; it's a community hub where locals gather for their favorite snacks, drinks, and freshly made pizza. Known for its friendly service and clean facilities, Casey's offers a wide range of convenience items and groceries, making it a one-stop shop for busy individuals. Whether you're grabbing a quick coffee on your way to work or picking up dinner for the family, Casey's provides a welcoming atmosphere and reliable service that keeps customers coming back. West is the Best. Pizza yummy yummy in my tummy.”
1906 3rd Ave SE, Independence IA 50644
“Service is awful at any Casey's. Always a long line with one check out person as others sit and watch. Gas receipts at the pumps rarely work and have to go inside and then wait in a huge line because of one check out person just for a receipt. This is why I try not to go to a Casey's. Take note on how Kwik Star does business. Tons better.”
The Iowa retailer, the third-largest convenience store operator in the country, built its new three-year plan around three priorities: store growth, food and beverage expansion, and kitchen technology upgrades. The company plans to add 120 stores during the current fiscal year. Its previous plan, launched in 2023, delivered more than 500 new stores and earned the company a spot in the S&P 500.
Read the postLove's Travel Stops is starting 2025 with ambitious growth plans, adding 20 new stores and updating 50 current locations across the country. The truck stop company will upgrade its stores through its Strategic Remodel Initiative, which started in 2022. This includes the modernization of its recently acquired turnpike location in Stroud, Oklahoma. By 2035, over half of Love's 655 stores will be either new or updated.
Read the postTexas-born Buc-ee's is changing the way people think about gas stations and convenience stores. This chain is known for its huge stores along highways, some with over 100 fuel pumps. With its funny billboard ads, award-winning clean bathrooms, and branded items Buc-ee’s is hard to miss. The company wants people to actually plan to stop at Buc-ee's during road trips, not just go there as a last resort. And it's working - the chain has a huge fan base, with Facebook groups dedicated to Buc-ee's having hundreds of thousands of members.
Read the postSheetz Inc., the Pennsylvania-based convenience store chain, is making big moves in the Motor City. The company announced plans to open four more locations across metro Detroit, weeks before opening its first Michigan location. The first Michigan Sheetz will open its doors in late summer at 33380 Wick Road in Romulus. More locations are planned for Taylor, Warren, and Macomb Township, each employing around 30 people, mostly full-time.
Read the postLove's Travel Stops is rolling out a new system that turns work into a game for its restaurant employees. Picture this: Three big screens in each restaurant, tracking how fast workers greet customers, take orders, and hand out food. It's not just for show - early results say it's making service 11 seconds faster on average. "These monitors track key performance metrics in real-time, such as greet times, order processing times and the time it takes for food handoff," Love's explains. The system creates a more interactive environment, fostering friendly competition between stores.
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