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“The employees are always nice, but sometimes the store is not neat. I know they only have a few employees, and when the truck comes, putting things away is hard to do when they're busy, but there isn't a lot of room to move on truck days. Item availability is less of an issue now, but was a big problem recently”
“I'm so happy with the service I received today at this location! I walked in and needed balloons... Now normally I just go to the section that has ones already blown up and just pick a few from there so as to not bother anyone, but I had a specific theme I was looking for today. The women there were so sweet and helpful and DEFINITELY made me feel valued. sometimes when I go into a store, especially if you're asking for help with something that requires a little bit of extra effort, I often feel like I'm a burden or that the worker is put out by helping me, but today was the complete opposite! Both of them were the sweetest, happy to blow up the specific balloons for me and absolutely made my day! Great job to the staff at the South Delaware location in Ankeny! I'm thoroughly pleased!”
“I go out of my way to come to this store..It is always super clean well stocked and the employees are fantastic. Brie is so sweet and the others as well. This type of customer service you don't find at many places anymore. You will thrive while your competitors are closing. GREAT for DG..”
“I don't know if they got a new manager or employees but lately the store has looked great! Very clean and the shelves are stocked neatly, and the aisles are free of extra boxes. The employees are friendly and greet everyone with a "welcome". I've shopped there for a while and every time I walk in now, I'm impressed with how great it looks!”
“I don't normally take the time to write reviews but I had to make the time today!
The cashier Thomas was outstanding. From the moment we came into the store, til he got to us: he heard him greeting and going out of his way to help customers that crossed his path. I must say this was by far the most pleasant experiences I've ever had at a Dollar tree. Definitely made our day. Keep up the great work Thomas, you're awesome!”
“Well I'm impressed by the customer service that the new guy Don did. Above and beyond he goes just to help others and he's putting smiles on everyone's face , I mean that alone brings me joy. Thank you for your time.”
“The best place to buy a lot of things! I go there for balloons, cards, toiletries, faux flowers often.
Many locations around Des Moines to choose from. Some are better kept than others, but always a good selection.”
“You never know what u are going to find there. But like every store you just have to watch what you buy. Most times everything you buy there is more than the price you pay. I love this store.”
“The staff is always friendly, I'll give them that. But in my search to find dollar tree items I want or have seen, they never have it, not around here, at least. This store is normally fully stocked in holiday items, but the other stuff ; hair, beauty, and organization items, they always fall short.”
“They’re recently under new management. The new staff are not only respectful, but go the extra mile to help you find the product you need. The store has really turned a corner.”
“Josie is the best. I misplaced my receipt but she knew how to do a return without it. I don't normally have exceptional customer experiences at Dollar Generals and similar stores, but she's an exception. She was professional, courteous, managed and exceeded expectations.”
“Pretty good Dollar tree. There are no frozen items, but otherwise decent selection of what you'd expect from a dollar tree. I like getting decorations here every once and a while.”
“This was one of the cleanest most organized Dollar Tree I have been in for a long time. I'm assuming she was the manager- was very helpful I am rarely in that area, but if I am I will definitely be back! Cashier was pleasant as well.”
“This location has obviously put in extraordinary efforts over the past few months to improve the customer experience. It is still a work in progress, but certainly will get there quickly this way. Aisles were clean and items were in categories, neatly shelved or hung up appropriately.”
“These types of stores you never get the best customer service but feel they go out of their to make your experience pleasant I have never felt that at store like this and not just one or two employees all then super nice thank I appreciate”
“they are always helpful & knowledgeable. they work hard at keeping it tidied and stocked with a good selection of products. and most importantly, they are genuinely "happy" to be there and it shows.UPDATE 03/13/21: to the young woman working (I will get your name & add it), who helped me with a cord to charge my phone, you went above & beyond! I am so grateful that because of you, I was able to retrieve important pics and other personal data from my phone before having to send in to insurance for reimbursement. I am touched by the kindness you've shown. The world needs more people like you in it!”
“There is definitely a difference between family Dollar stores, it's almost like night and day I went to the family Dollar up on University next to McKay's the manager's name was Ashley and she was absolutely a poor service provider. When I asked her about her policy she was really kind of vague stated I could go online and find the information there. She said that other family Dollar stores would take back the item that I purchased from them, I thought that doesn't make sense. Or the stores individually owned, so I left out of there after telling her that she should know more about her policies and procedures especially if she was a manager and she thought that was quite rude of me. I went on another errand, Indian pass another family Dollar store on Southeast 14th you're talking about customer service she had it going on. She said they called her the boss lady, I believe her name was Christina what she laid out for customer service was something that a lot of the stores have lost.I explained my situation and she said without hesitation come on in and let's see what we can do for you and truly enough I left out of there very satisfied with what she had done. Customer service is far gone they take your money but really don't care whether you shop there or not, I told Ashley I would never step foot back in to that store on University as they were just playing not organized and not customer service friendly. We can all designate how and when we're going to spend our money but we don't have to pay people to be unkind when you're trying to get a simple answer to a question that they should be prepared for.”
“I like the store, but the website bites. I logged in to add a shopping list. Just keeps saying add a store even after choosing 3 different locations and logging in and out twice. Useless...”
“Always really cute stuff for home decor here. I forget about this store alot.Why is it always dead silent in DG stores though? For real.This one is cramped....really messy and dirty out front. Bout time they installed self check out with how short staffed they have been becoming. But on the other hand... if they keeping they're employees stocking the store, then it should look nicer. This store is a messsssss.”
“I absolutely love this Dollar general they treat me like family and I'm not just saying that. Couple times I went in there looking for a last minute mask to pick up my kids from daycare in and they were nice enough just to hand me one from behind the counter. They are always so nice when I come in and super nice when I leave. The environment is probably the main reason that I keep going in there. Love this place.”
“Have to be careful of the time of day, unfortunately when many kids are out of school I have seen them messing around (throwing things over isles and opening a lot of merchandise) the staff try to keep it fairly organized, but because of that it is a little bit of a mess. I feel bad giving 4 stars, but I wish there was something more that could be done about the destructive tendency of others who don't know how to behave in a store.”
“I had a good shopping experience at this Family Dollar as I always do when I go into a Family Dollar. The prices are competitive as is to be with any store, when it comes to house decoration you can find some unique items for affordable prices which I like. The only thing that I have an issue with which seems to be an issue at all Family Dollars, is the fact that there Overstock is always in the center of the aisles which makes it difficult for shopper's what carts to navigate the store. This also makes the store look cluttered or unorganized which I know is not the case. I would and will continue to shop at Family Dollar even if its just to run in and grab a quick bag of chips or to spend some time and see what they have new.”
“This family dollar is so super clean and the store looks so nice. And the ladies are wonderful, Thank you Kim and Dorothy for keeping such a very clean store you ladies rock.”
“I’ve been to this location many times with my grandma, the area might seem ruff to those who aren’t from around here, but if you need something to eat, or something for your home it’s a great place to go, my grandma always gets sparkling flavor infused water so if there’s any lovers of that beverage reading this , hey you’ve just find your new go to spot.”
“I don't shop there often because you could actually closer to my house but when I do go to that one the people that work there are always so polite that's helpful and I just love going there”
“New Dollar Tree in Grimes! Finally! Located by the post office. Just like any other Dollar Tree. Simple and convenient store. Has all we need for dollar finds. Service is nice. During pandemic all employees are masked. Mask mandate was lifted in May 2021 so patrons are not required to mask. Clean new store. Will visit again!”
“Average Dollar store average things if you're on a budget and need some house cleaning stuff cheap groceries diapers maybe even a shirt they have lots of stuff not very well organized but the employees are friendly”
“Thank you for the great shopping and customer service experience today. The store was clean and stocked, well staffed and lovely chit chat with friendly cashier!”
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“This is not the closest DT for me but I will travel to this location because it’s my favorite DT! They are amazing!! They ALWAYS have all the newest products/seasonal items out & well stocked while other locations are still unpacking the same items or some haven’t even started yet! They always keep their inventory well stocked and offer a lot of items that other stores don’t seem to carry. They have the BEST craft section that is always well stocked and well organized. I will go to locations closer to me when I need something and it never fails, I always end up coming back to this location to get what I need and they usually never disappoint! Staff is usually always nice and helpful, never any issues!”