Firestone Complete Auto Care in Urbandale, IA has earned strong praise for its reliable and caring auto services. Customers appreciate the honest and friendly team that makes them feel at home. The staff, especially the manager, is known for being kind, patient, and efficient, providing clear information about repair options. Many reviews highlight the fast and professional service, from quick tire sales to thorough repairs like oil changes and brake inspections. The team works hard to get vehicles fixed promptly, often within a short time, ensuring customers are back on the road quickly. One notable story praises the staff for helping stranded drivers, with a mechanic going above and beyond to assist a school van in a stressful situation. Customers who traveled long distances to this location say they are happy they did, citing the honest and caring service as reasons to return. Overall, Firestone in Urbandale is seen as a trustworthy place for auto maintenance, offering affordable solutions and friendly care for every vehicle. With years of experience helping neighbors since 1926, this shop is known for its excellent customer service, quick turnaround, and making customers feel valued and well taken care of.
It's difficult for us gals to find an honest mechanic. But here I felt I was well informed of my repair options. The guys go out of their way to make you feel at home. I would recommend this mechanic shop to anyone.
May 2024
Blake listened to my issue and was quick to diagnosis the problem my vehicle was having.
May 2024
Took Excellent care of us, honest,fast, Hard workers, and friendly. My husband and I drove one way a 100 miles to this location and happy we did, will definitely take the drive back for any other issue with our vehicles, Thanks agian.
