Firestone Complete Auto Care in Urbandale, IA has earned strong praise for its reliable and caring auto services. Customers appreciate the honest and friendly team that makes them feel at home. The staff, especially the manager, is known for being kind, patient, and efficient, providing clear information about repair options. Many reviews highlight the fast and professional service, from quick tire sales to thorough repairs like oil changes and brake inspections. The team works hard to get vehicles fixed promptly, often within a short time, ensuring customers are back on the road quickly. One notable story praises the staff for helping stranded drivers, with a mechanic going above and beyond to assist a school van in a stressful situation. Customers who traveled long distances to this location say they are happy they did, citing the honest and caring service as reasons to return. Overall, Firestone in Urbandale is seen as a trustworthy place for auto maintenance, offering affordable solutions and friendly care for every vehicle. With years of experience helping neighbors since 1926, this shop is known for its excellent customer service, quick turnaround, and making customers feel valued and well taken care of.
Solved a problem balance issue quickly and perfectly today.
March 2026
Great experience when we had a broken valve on a Sunday afternoon. They were extremely busy and loaned me a jack to remove the tire in the parking lot as the one in the car was missing. Left the tire and they put it on the next day. Would recommend them for any of your tire needs.
February 2026
Great customer service, great workmanship, and fair pricing.
