“I've never gotten a storage unit before so I just called randomly to get info. Security, prices, policies were all explained clearly. The lady on the phone was engaging and knowledgeable. I definitely expected that this would not go this smoothly :)”
“Just wanted basic information and talked with Tasha on the phone, she was really nice and informative she guided me to the answers I needed and made the whole experience smooth!”
“Mike was incredibly helpful in getting me set up with a storage unit. He even thought ahead for easy expansion if needed. Also helped me set up gate opening on my phone. Great clean location, great customer service. A+”
“Absolutely love Sherry at the front office. My unit is easily accessible and holds my items nice and secure. Sherry was accommodating and even gave me time to move to a bigger unit. Easily accessible kiosk with helpful live people as well as, able to connect with someone on their Facebook page. Highly recommend units at Urban Storage. It's in a central location and a hop skip and a jump from everything. Thank you, Urban Heights for being there for me when I needed it!”
“While I was stressed about moving in sight unseen, the day-of couldn’t have been more pleasant! The employee available was super helpful with insurance questions, the space itself was easy to find, and the filling up and locking down was a breeze.
While the entrance is a bit confusing (there are multiple gates off Hickman road, so you have to mind your Google Maps), the experience otherwise was great. Highly recommend!”