Wells Fargo Bank in Urbandale, IA is committed to supporting customers' financial goals with personalized attention and empowering everyday banking. The bank offers deposit products and self-service tools, and customers have praised the exceptional service and problem-solving skills of specific bankers. However, some customers have noted a lack of available staff at the brick-and-mortar location, with the manager often being absent or busy. Overall, Wells Fargo Bank aims to provide a positive banking experience, though the availability of personal bankers may be an area for improvement.
Went in to cancel one of my bank accounts. I was clear with Jose that it was the one with $0 balance but he kept asking if it was the one with a balance. He kept asking why I was closing in different ways. If you need to see a banker, make sure you schedule an appt.
April 2026
Ryan V. has been a lifesaver in helping us manage my grandmother's account. He consistently went the extra mile, even taking the initiative to come get us when he noticed us waiting in the lobby during a follow-up visit. He is truly an asset to the company—thank you, Ryan, for your outstanding service!
January 2024
Hello. I really liked Amanda. Se helped me set up and get through policy. Superior service.There are too few people at the brick and mortar location to direct people coming in. Not enough personal bankers, and the manager is gone or busy all the time, but this lady is great makes
