Oil Change in Waukee, IA

“Update:
The manager called me the next day, and reviewed the footage. She assured me that they did add the oil treatment and had to come in and she replaced the rounded off lug nut and we verified the torque on the lug nuts. Allison was a pleasure to deal with very kind and respectful and her response has changed my attitude about using that location. Well done.

The layout of the property was very confusing. There was many signs which did help. There was so many signs I became sign blind and missed the sign that said stop here. The guy at the window was very short with me, when informing that I was to stop 30 ft back when another person is at the order window. I ordered my oil change and then had to drive around the building a second time. When they waved me in to the bay, the guy was rushing me to come in faster, then he gives me a sudden stop gesture. I went passed where he wanted me, we get the car to the correct location. Then he proceeded to yell at me that I could have drove into the pit. ( I’m curious, if they had the greats over the pit to prevent a car from driving into the pit?) I gave them the ok to add an oil additive, but was never shown the empty can, and I am not fully convinced he added it. I purchased a tire rotation. They used an impact gun to remove the lug nuts and to install them. One of my lug nuts is rounded off now. And when he used torque wrench to check the tightness nothing moved because I am pretty sure he over tightened them with the impacted gun. I have used LOF 20 times. This was the worst service I have gotten. I used the Waukee Iowa location but I normally use the Ankeny location where I am very satisfied with. I will never use the waukee location again.”

“I needed a tire repaired and I had a short timeline to get it done. Thankfully the crew at heartland was able to get it done quickly and was able to meet my deadline. Would definitely recommend. Fair pricing and great service.”

“Bryan is a very genuine and helpful person ! He understood what work I wanted to get done in both my cars, didn't suggest unnecessary work and got everything done on time (even when I did a walk-in for one). Good place !! Highly recommend”

“Went into Jiffy Lube for an oil change and they got me in and out within 25 minutes. The staff was very nice and welcoming. I’ve been to all the Jiffy Lube locations in town, and all of them provide great service.”