Oil Change in West Des Moines, IA

“Excellent experience! Jim and his crew had me taken care of and on my way after a little muck up I had while attempting some DIY work. Very friendly, professional, and efficient group of folks. I was very pleased and impressed!”

“Great service from my guy Tim out here at Clive location after wdm shop manager turned me down for my truck weighing 10000 l/bs bc he thought it would blow out his lift. Tim great job on the truck, tell the guys I said thanks for working past closing time and getting me taken care of, much love and respect to you and your guys there at Clive Brakes Plus”

“Ezekiel was very nice and kind, helped me get my oil change and get some other things replaced. They were very professional, as well as quick. Definitely worth the price because I don’t have time to change my oil on my own time, so super affordable!”

“I’ve been bringing my vehicles here for the last 4 to 5 years for all my basic maintenance—from Hondas, Toyotas, and Fords, to routine oil changes, tire rotations, and installations. For the majority of that time, the core team has been the same familiar faces, and they have consistently served my needs and done the work well.

​Because of this positive history, I want to give this team the benefit of my trust. The shop lately has been packed and seemingly overbooked, and the frontline staff are clearly maneuvering well under high pressure. This feedback is offered constructively to highlight a recent structural gap in workflow and communication that I hope management can address.

​On my recent visit for four new tires, I requested the TPMS sensors be left as they were since the system was functioning perfectly. Following the installation, the valve stem caps were missed and quickly returned when mentioned, and the TPMS light began flashing the next day.

​Resolving this brought to light an operational bottleneck that seems new for this shop:
​Inconsistent Information: I received different explanations on consecutive days regarding whether the sensors were mismatched or if a single one was faulty.

​Time Management: An estimated 40-minute replacement turned into a 2.5-hour wait before the work was initiated, without any intervening status updates.

​The onsite team is managing a heavy workload, but there is a clear opportunity here for management to better support this veteran staff by streamlining communication and refining time estimates. Better organizational support would allow this great team to maintain the high standard of service they’ve delivered for years. I genuinely wish this team the best and trust to see structural improvements implemented so overall performance becomes streamline.”