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“I recently placed an online order with a tight window for use to finish up a project. I emailed and asked what day it would be set to arrive, and not only did they go out of their way to make sure it was in time, they paid for the additional cost at no charge to me. 10/10 customer service, and absolutely will be shopping here again. That kind of service is hard to find!”
“The staff at Cappel's Ace Hardware is welcoming and goes above and beyond to provide exceptional customer service. I appreciate their knowledge and recommendations for my home and lawn projects.”
“One of the best, if not the very best, home improvement and hardware store that I habe ever been to. Very neat, well organized, and friendly and knowledgable staff!”
“Great experience with all the employees including the younger gal that helped me with interior paint. Another different SW store in Waukee couldn't even tell me what paint finish their samples were. I also refinished some Cushman furniture and their stain match was perfect!”
“I went in seeking a paint match for a repair job on the exterior of my house. My 1st attempt at a match at a different location (big box store) was a complete fail.
My 2nd stop should, which should have been my first, Sherwin Williams in Grimes. The young lady who helped me was a delight to work with. When she showed me the matching paint after it was applied to my sample, I was unable to locate where the match paint was applied to my sample. SCORE! Thank you so much for the amazing service, and I will always choose Sherwin Williams for my 1st stop relating to every paint. She saved me SOOO much additional work today. The paint match was spot on.”
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“I’m so grateful that Jake was at the store yesterday! When our contractor started applying the stain (we gave him an interior color to match on our exterior) and it wasn’t what we wanted (actually, it was the complete opposite of what we wanted; orange/gold undertones rather than brown), he worked with me for hours (literally) tinting, testing, and reformulating so that we could counter the color with our second coat. Thank you for saving the day, Jake!
Oh, and he did this all while taking care of a steady stream of customers that came in while I was there. Such great service!”