{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“I went in seeking a paint match for a repair job on the exterior of my house. My 1st attempt at a match at a different location (big box store) was a complete fail.
My 2nd stop should, which should have been my first, Sherwin Williams in Grimes. The young lady who helped me was a delight to work with. When she showed me the matching paint after it was applied to my sample, I was unable to locate where the match paint was applied to my sample. SCORE! Thank you so much for the amazing service, and I will always choose Sherwin Williams for my 1st stop relating to every paint. She saved me SOOO much additional work today. The paint match was spot on.”
“I needed another gallon of ‘Ready Seal’ stain and protector- color “Natural 105” to finish my deck. I ran out. I saw online that your location had several in stock. Drove there and was shown where they were in the store. Just like your website said. Saved the day for me. This is a VERY important service to have right on your website. Stores like Lowe’s NEVER have what they advertise online, and their employees always say “Yea, you can’t go by what you see on the website.” Just another reason I trust ACE Hardware. Highly recommend. Thanks!”
“I recently placed an online order with a tight window for use to finish up a project. I emailed and asked what day it would be set to arrive, and not only did they go out of their way to make sure it was in time, they paid for the additional cost at no charge to me. 10/10 customer service, and absolutely will be shopping here again. That kind of service is hard to find!”
“The staff is consistently helpful during every visit. They thoroughly answer questions, expertly mix and shake paint, and ensure we have all necessary supplies before we leave. Additionally, they kindly carry the paint cans to our vehicle. We highly value the personalized experience and small-store attentiveness that major chains cannot replicate. I strongly recommend this store and its exceptional staff for any painting project.”
“This has become my new favorite Sherwin by far. The level of customer service iv had so far at this location has been unmatched. This one dude (i think Alonzo is his name) looks to always be giving an extra effort to make customers feel important and appreciated. Give that fella a bonus.”
“I can't thank you all enough for helping me with surprising my fiance for Christmas! BEST customer service ever! (He's no longer annoyed 🤣)”
“I have purchased paint many times at Sherwin Williams. The paint quality is great. My favorite store is WDM on Grand Ave. Alonso is especially friendly and willing to help in every way possible. I really appreciate his kindness and professionalism!!”
“Very pleased with the service and product line. Last visit, Aiden helped me in the store's closing minutes to match an obscure paint color for a restoration project where I only had a decades old recipe to help. Aiden over-delivered and got the color spot on using modern product and formulations. This all comes after another SW location told me it couldnn't be done. The Merle Hay location is where I will be taking my business and recommending others use.
The store also is carrying Level5 product now which makes me excited for the other projects coming up.”
“Always super friendly and helpful! Last night I had a plumbing issue. I called 5 minutes prior to closing and they confirmed they would stay open for me to get there. Just amazing service!! I think his name was Seth, who was actually outside waiting for me to pull up and walked me back to the plumbing section and another employee help us find exactly what I needed!”
“Great local hardware shop. They typically have what I need and their rewards program helps them stay competitive with Walmart and Amazon. Plus it's way more convenient then trying to find something in the bigger hardware/ home improvement stores.”
“Great experience with all the employees including the younger gal that helped me with interior paint. Another different SW store in Waukee couldn't even tell me what paint finish their samples were. I also refinished some Cushman furniture and their stain match was perfect!”
“Highly recommend this particular Ace Hardware. Graham was who helped me Monday night with a new mower. Customer service here is excellent, everyone is always willing to help get me going in the right direction from painting to lawn care.”
“I love Johnston ACE Hardware. Their small engine repair shop is excellent. I have my lawn mower and snow blower tuned up here every year. Zach is great to work with for pick-up and delivery and overall customer service. He’s very knowledgeable . One time I couldn’t get my Stihl chain saw started and the gentleman in the back worked on it until it started - all while I was standing there because I needed to use it sooner than later. I also had a couple of screens in my screen doors replaced. Excellent work on those. Every time I walk in the store someone is there to greet me and asks if I need help finding anything. Of course I do! It’s nice to have someone take me right to it rather than wasting my time looking all over the store. One time I broke a specialized screw on an old piece of equipment and Johnston ACE Hardware couldn’t find an exact replacement but was able to come up with something that worked even better than the old one. I seriously can’t say enough good things about this place.”
“I’m so grateful that Jake was at the store yesterday! When our contractor started applying the stain (we gave him an interior color to match on our exterior) and it wasn’t what we wanted (actually, it was the complete opposite of what we wanted; orange/gold undertones rather than brown), he worked with me for hours (literally) tinting, testing, and reformulating so that we could counter the color with our second coat. Thank you for saving the day, Jake!
Oh, and he did this all while taking care of a steady stream of customers that came in while I was there. Such great service!”
Paint Stores
Paint Stores
Paint Stores
Paint Stores
Paint Stores
Paint Stores
Paint Stores
Paint Stores
Paint Stores
Paint Stores
Paint Stores
Paint Stores
Paint Stores
Paint Stores
Paint Stores
“I went to find flowers on sale - and they were! They still looked great - they weren’t dried out like they can be at this time of year! I’ll also get 11% back - Menards for the win!”