Apple Jordan Creek provides a mixed experience for customers over many years. The store staff is generally friendly, helpful, knowledgeable, and professional, with some employees providing excellent, patient, and personalized service. Customers report great experiences with purchases like iPads and MacBooks, where staff go the extra mile and offer gracious help with processes like trade-ins. However, experiences with repairs and AppleCare support are inconsistent and can feel like an uphill battle. Some customers report improper diagnostics, multiple visits for straightforward issues, and administrative errors causing multi-day problems. While many employees are helpful, the level of effort can vary, and on rare occasions, staff members can be perceived as rude. Despite these troubleshooting lows and occasional service inconsistencies, the store remains a destination for many invested in the Apple ecosystem, offering both fantastic highs and frustrating lows in customer service.
Went in to get a new battery for my phone on Saturday and had a great experience. Only took a couple hours to get it replaced. Glad that there is this store here at Jordan Creek Mall. Thank you.
April 2026
Big thank you to Todd from Jordan Creek apple store for helping us buy iPhone 17 max
March 2026
It’s Apple Store, same as any other. It looks pretty, but it’s the least conducive environment to make me comfortable enough to buy anything on the spot. Do research online, get in and get out quickly.
