Firestone Complete Auto Care has been serving the community since 1926, providing a wide range of vehicle services at their West Des Moines, IA location. Customers appreciate the quick and efficient services, such as oil changes and tire rotations, often completed in under 30 minutes. The staff, particularly Paul and Arlo, are noted for their professionalism and excellent customer service, ensuring that vehicles are diagnosed and repaired promptly. While many reviews highlight positive experiences, there are some concerns regarding pricing and tire quality. One customer expressed dissatisfaction with the cost of a new tire, feeling that previous options were not presented. Despite this, the thorough inspections and clear explanations provided by the staff have been praised. The business is recognized for accommodating customers on short notice, although some have suggested improvements in providing documentation of services. Overall, Firestone Complete Auto Care is seen as a reliable choice for auto care, making it a convenient option for residents in the area.
Firestone is a great place to have automotive work done. I would recommend Firestone without any hesitation. All you could hope for in a shop. I mean all. Thank you, Firestone.
February 2025
Everything went fine. The scheduled appointment was not on time, but everything else was fine.
February 2025
Oil change & tire rotation done in 28 minutes Excellent price. Great guy with clever sense of humor and honest assessment at reception and pickup desk.
