Firestone Complete Auto Care has been serving the community since 1926, providing a wide range of vehicle services at their West Des Moines, IA location. Customers appreciate the quick and efficient services, such as oil changes and tire rotations, often completed in under 30 minutes. The staff, particularly Paul and Arlo, are noted for their professionalism and excellent customer service, ensuring that vehicles are diagnosed and repaired promptly. While many reviews highlight positive experiences, there are some concerns regarding pricing and tire quality. One customer expressed dissatisfaction with the cost of a new tire, feeling that previous options were not presented. Despite this, the thorough inspections and clear explanations provided by the staff have been praised. The business is recognized for accommodating customers on short notice, although some have suggested improvements in providing documentation of services. Overall, Firestone Complete Auto Care is seen as a reliable choice for auto care, making it a convenient option for residents in the area.
Excellent communication, professional, and timely service again ! I had a leaky tire and I got worked in right away first thing which was extremely helpful !!
February 2026
Fantastic experience—friendly, speedy, and helpful service! Highly recommended.
February 2026
I talked with 3 different employees at this location, and all of them were professional, kind, and respectful. I had an excellent experience.
