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“my old phone died. Isaac got me set up with a new one. my Disney and Hulu subscription went away and Isaac talked me through getting it set back up. absolute Rockstar stuff and that's why I've been with Verizon for 31 years”
“We had Cox internet for years here in East Wichita, and the outages finally became ridiculous. Our internet would go down 3–4 times a month, and it wasn't usually for a few minutes—it could be out for 5–6 hours at a time.
Then AT&T started installing fiber lines in our neighborhood. We eventually decided to give AT&T Fiber a try, and I'm glad we did.
I have to give Cox some credit: their internet was probably the best advertisement for AT&T Fiber that AT&T could have asked for. 😂
The difference has been night and day. AT&T Fiber is extremely fast, reliable, and having fiber directly to the home is a huge improvement over what we had before. Large downloads and uploads that used to take forever are incredibly quick now, and everything in the house can be online without feeling like we're fighting for bandwidth.
I also really like AT&T's outage policy. If you experience a qualifying network outage of 20 minutes or more, AT&T says they'll automatically issue a bill credit for a full day of service. That's how it should be.
If Cox had offered us a free day every time our internet went out, I'm pretty sure they would've gone broke just paying us back. 😂
For anyone in East Wichita who has AT&T Fiber available and is tired of dealing with unreliable cable internet, I absolutely recommend giving it a try. Switching to AT&T Fiber has been one of those decisions where I wish we had done it sooner.”
“They will answer any questions that you have! Great customer service and really fast!! I didn’t have to wait too long so that was really nice! And the price is right for the quick service that they provide!”
“Jamel and Lorenzo are the best!! Really know how to make you feel at home and not a burden! Answered all my questions and took their time making sure I was taken care of!! Wish there were more Customer care experiences like this!! This is where you want to go Wichita!!!”
“Ok let me start this out by saying I previouly hated ATT. I like deep hatred. We will see how this billing works this time around as the price seems to always go up. I came into the store after siging up for the fiber optic internet and wireless service. They were swithching over to fiber and there was no other option. I spent 4 hours on the phone setting this up and my hatred was still strong. I couldn't acess either of my accounts from home and didn't want to call the call center again for obvious reasons. I was told by the internet installer to go in person the store and customer service would be way better. It did not dissapoint. Eric in the man up there. He had me into both my accounts confimed my billing and discounts and out the door in 30 minutes. Highly recommend the Derby store. Avoid calling ATT at all cost to your mental helth unless you have a prepaid smash room ready to go.”
“Kenny is a rock star. He was so much help to me and got me set up with new equipment in a fraction of the time that is typical. What a pleasant AT&T experience!”
“Great customer service! Dameon was great; lost our iPhone and they had the replacement Iphone we wanted in stock and made the iCloud data transfer to the new iPhone without a hiccup. Highly recommend!”
“I really love the team they are amazing and have amazing customer service skills and they make sure that you are very well taken care of and they make sure that their customers are satisfied before they walk out the door”
“I have been struggling with my new iPhone and many things that I did not know how to do. I came to this Verizon store and Cameron helped me out tremendously within a few minutes. He was very courteous, kind, and his customer service was spot on. Cameron is my new favorite friend and my Verizon guru!!!”
“You break i fix is the best place i've ever taken My phone to get fixed. From the time you walk in until the time you walk out, they are giving you the best customer service and the best care for your phone. They are absolutely wonderful whether you have an appointment or not. There are awesome I would recommend U BRRAK I FIX DO ANYBODY AND EVERYBODY THAT NEEDS PHONE REPAIR, OR ANYTHING DONE THAT NEEDS REPAIRING TO YOUR PHONE? THEY ARE AWESOME.”
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“Some of the best service I've ever received when I went in to upgrade my phone. Mariah you were the best! Your multi tasking skills were phenomenal and your ability to get things done and in a very timely manner got me in and out quickly. Thank you! Will definitely be keeping my business with you!”