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“my old phone died. Isaac got me set up with a new one. my Disney and Hulu subscription went away and Isaac talked me through getting it set back up. absolute Rockstar stuff and that's why I've been with Verizon for 31 years”
“We had Cox internet for years here in East Wichita, and the outages finally became ridiculous. Our internet would go down 3–4 times a month, and it wasn't usually for a few minutes—it could be out for 5–6 hours at a time.
Then AT&T started installing fiber lines in our neighborhood. We eventually decided to give AT&T Fiber a try, and I'm glad we did.
I have to give Cox some credit: their internet was probably the best advertisement for AT&T Fiber that AT&T could have asked for. 😂
The difference has been night and day. AT&T Fiber is extremely fast, reliable, and having fiber directly to the home is a huge improvement over what we had before. Large downloads and uploads that used to take forever are incredibly quick now, and everything in the house can be online without feeling like we're fighting for bandwidth.
I also really like AT&T's outage policy. If you experience a qualifying network outage of 20 minutes or more, AT&T says they'll automatically issue a bill credit for a full day of service. That's how it should be.
If Cox had offered us a free day every time our internet went out, I'm pretty sure they would've gone broke just paying us back. 😂
For anyone in East Wichita who has AT&T Fiber available and is tired of dealing with unreliable cable internet, I absolutely recommend giving it a try. Switching to AT&T Fiber has been one of those decisions where I wish we had done it sooner.”
“Always friendly. Have cheap cigarettes and accessories. I've never really been disappointed.
It's quite small but still should offer anything you should need. They don't have a project. You can probably ask them and they probably could ordered it for you. Although I did ask for them to order some billionaire wraps and they never did.”
“Dario is a stellar employee. Whatever you are paying him is not enough. He helped me transfer my phone data to new iPhones. He offered to take my old phones so I didn’t have to mail them back in (wowza!). He sold me cases. Screen protectors. Cored and cubes for charging He’s fabulous. I had a problem with one of my phones Apple IDs and HE FIXED IT. I’ve been battling this problem for 3 years and he cleaned it up in two seconds. Other apple employees have failed. This guy is worth his weight in gold. Pay him well. Promote him. No. I’m not related to him. I don’t know him outside this transaction. But I do know STELLAR service and this guy (Dario) has it going on. Treat him right.”
“I had a great experience with a technician. They are named Jimmy. He’s a great guy went above and beyond anything I asked and got her done even checked all my status on his day off when he wasn’t getting paid this man deserves a raise.”
“Josh helped my wife and I upgrade our phones today and was EXCELLENT!!! He got us upgraded and was able to get our data transfered even with my shattered phone. He also got us a great deal on new smart watches while saving us TONS of money on our replacement phones! 10/10 Recommend josh to anyone! Will be using Josh for all of my future upgrades!”
“This is the best store in town...everyone is super nice...but ask for Danyale (I hope the spelling is correct)....she is absolutely amazing....she knows the products she's selling and answers all your questions....she set me up with a new phone....put the screen saver on and transferred all the data.....stuff I would of never been able to do...all the while.....explaining new products that AT&T has.....including sale on internet service.....she's a one woman sales force...and a added bonus....I love the new phone....”
“They will answer any questions that you have! Great customer service and really fast!! I didn’t have to wait too long so that was really nice! And the price is right for the quick service that they provide!”
“Jamel and Lorenzo are the best!! Really know how to make you feel at home and not a burden! Answered all my questions and took their time making sure I was taken care of!! Wish there were more Customer care experiences like this!! This is where you want to go Wichita!!!”
“Courtney's a remarkable young lady when this old lady was desperate. She is courteous, helpful, very efficient and I believe she she is stellar. I had no idea how to get out of the jam I had created. Give her a raise!!!”
“Kenny is a rock star. He was so much help to me and got me set up with new equipment in a fraction of the time that is typical. What a pleasant AT&T experience!”
“Great customer service! Dameon was great; lost our iPhone and they had the replacement Iphone we wanted in stock and made the iCloud data transfer to the new iPhone without a hiccup. Highly recommend!”
“I miss friend he moved but was so great with the community and simple friendly professional interaction with those of us who are regulars was a really awesome quality about this place. It's always very clean and they are quick to service the customers especially when it is busy. I don't like the new fruit flavored malt beverages available want the strawberitas back. I love the new hour change and the manager/owner does an excellent job at the operations of this location. It is very smooth in the store flow and the employees show that he is active in his store because they are always being productive even when the store is empty. They are well stalked and polite.”
“Please change your employee Leslie. She is rude, not able to help us when my device is not working. Again I came in the morning to fix it and the boy who working, he helped us to fix.”
“Activated my husband’s phone at this store and even though it was a full lobby the girls there made sure we were taken care of and got us out of there fast and happy with our new service!”
“Nancy is the store manager and she is amazing. Patient, friendly and willing to help. I’ve never had a bad experience with her and today I took in what I thought was a knot that couldn’t be untangled. She handled it with grace and precision. If I ever moved I would drive across town just to do business with Nancy.”
“You break i fix is the best place i've ever taken My phone to get fixed. From the time you walk in until the time you walk out, they are giving you the best customer service and the best care for your phone. They are absolutely wonderful whether you have an appointment or not. There are awesome I would recommend U BRRAK I FIX DO ANYBODY AND EVERYBODY THAT NEEDS PHONE REPAIR, OR ANYTHING DONE THAT NEEDS REPAIRING TO YOUR PHONE? THEY ARE AWESOME.”
“Great customer service, they listened to my needs on cellular service plans and explained the available options. Cricket in South City very much recommended 5 star Service.”
“I have never experienced the hospitality help from any other phone service like i have at Metro Pc. The whole staff is very informative, and approachable especially Amanda. Amanda is great and extremely knowledgeable individual, she always goes over and beyond for customers.~In the interest of impeccable service ~”
“I have been struggling with my new iPhone and many things that I did not know how to do. I came to this Verizon store and Cameron helped me out tremendously within a few minutes. He was very courteous, kind, and his customer service was spot on. Cameron is my new favorite friend and my Verizon guru!!!”
“I really love the team they are amazing and have amazing customer service skills and they make sure that you are very well taken care of and they make sure that their customers are satisfied before they walk out the door”
“The whole process was smooth! Thank you Cricket o. S Hydraulic! The first location on Oliver that I went to on the same day.. was VERY RUDE and I left in tears. I will NEVER use the Oliver location again. The employees at the Hydraulic location were SUPER helpful and not rude!!”
“I have been using cricket for over a decade and the other day when I came in for help, the customer service Estela provided to me was the first time I've received customer service that went above and beyond. You can tell she really cares about people and their experiences. I am very grateful for the help she provided me while helping me troubleshoot when my phone had stopped working. She really knows her products well and is very knowledgeable about past product information to help compare items. Will definitely be back to this location specifically for her assistance!”
“I live in Wichita, Kansas. My PS5 was overheating. It kept shutting off with no warning. I set up an appointment and talked with Roman. He was very knowledgeable and professional about my problem. He treated me like family and like my PlayStation was his PlayStation. I was really impressed. If I have any other problems I will make sure to go back to his location and I will definitely be recommending his Branch to others.”
“Excellent customer service great phones. Michael was very helpful and knowledgeable, he was able to answer any questions I had. He helped me get my phone set up and everything transferred over. I will definitely be sticking with cricket, and would highly recommend cricket and this store to anyone looking for great phones and amazing customer service!”
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“The gentleman that hooked us up was amazing, great attitude, professional, courteous, all round great guy. The guy who delivered our phones was also a great guy, great personality, couldn’t be happier!”