AT&T Store in Kansas City offers a wide range of phones, tablets, smartwatches, and connected devices from popular brands, along with various wireless data plans to meet different needs. Customers can choose from flexible prepaid plans with no annual contracts or credit checks, and enjoy nationwide 5G service included with unlimited data plans at no extra cost. While the in-store experience is generally positive, some reviews highlight that customer service can be inconsistent, making it difficult for staff who often have to handle upset customers. However, several customers praise certain employees for their exceptional service, especially one staff member who consistently goes above and beyond to help with phone setup and technical questions. This employee's knowledge and friendly attitude have left a lasting impression, earning high praise for providing a superior customer experience. Overall, AT&T in Kansas City is a good place to get devices and plans, with standout staff making a significant difference.
Came to the store hoping to get in and out and Adella was very helpful and took care of me and got me out of there quickly. Much appreciated
February 2026
I accidentally selected the wrong response on an ATT survey. I received great service from Denell and would rate it as 5 stars. There were issues out of her control that caused an extend wait time at the store to get my order processed. This falls on the technical side of ATT/First net.
December 2025
Valor Bowles was so great in helping me set up my new phone. He was so nice and so smart. Valor showed me how to keep my voice messages from both my Mom and my husband who has both passed away. People like Valor is the reason I have stayed with AT&T for 25+ years. I feel like I have a friend that really cares about his... read full comment
