AT&T Store in Kansas City offers a wide range of phones, tablets, smartwatches, and connected devices from popular brands, along with various wireless data plans to meet different needs. Customers can choose from flexible prepaid plans with no annual contracts or credit checks, and enjoy nationwide 5G service included with unlimited data plans at no extra cost. While the in-store experience is generally positive, some reviews highlight that customer service can be inconsistent, making it difficult for staff who often have to handle upset customers. However, several customers praise certain employees for their exceptional service, especially one staff member who consistently goes above and beyond to help with phone setup and technical questions. This employee's knowledge and friendly attitude have left a lasting impression, earning high praise for providing a superior customer experience. Overall, AT&T in Kansas City is a good place to get devices and plans, with standout staff making a significant difference.
Service was friendly and great! Got my new iPhone 16 Pro Max in a lickity split! Thank you AT&T at the legends village west!
January 2025
In store is great but as a whole, the CS is incredibly bad which just makes it harder for those who do work in store and have to deal with upset customers.
January 2025
Leona, Mercedes, and Caysi went above and beyond to get my family’s phones set up. We had a crazy experience with phones being stolen, and this team would not give up until my account was set up perfectly!
