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8:30AM - 8:30PM
3039 Prospect Ave, Kansas City
Mobile Phones
“Came with a broken phone. lucky my man has helped me a lot to transfer the stuff and also suggested me a good phone. He is the man definitely recommend this place to everyone”
8:30AM - 8:30PM
4745 Parallel Pkwy, Kansas City
Mobile Phones
“James and Stephanie are great, very helpful and extremely nice. They helped me get a new phone at a very cheap price and even helped recover my stuff from my old phone. Great customer service!”
“The folks at this store were extremely helpful. Julio did a fantastic job walking me through the process of getting a new phone after my old phone was losing functionality quickly, even during my visit. Not only was he very helpful, he made me feel comfortable and answered all of questions fully and professionally, no matter how silly my questions were. And ultimately, help me get a new phone that day. Julio was busy and had to help multiple customers and still made me feel valued as a customer, and a person. Julio was professional, knowledgeable, helpful and kind.”
“I love the customer service here! I wasn’t having the best day, but once I arrived, Nick and Juana helped me activate my new unlocked phone. It was such a relief, and I truly appreciated their kindness, patience, and willingness to help. They made the whole process easy and stress-free. Thank you both for the excellent service!”
“My husband and I arrived at 6:30PM and Daniel was amazing!! He explained everything thoroughly and was very helpful getting us an amazing price!!! I will ALWAYS make sure we shop with him at the Wyandotte Plaza location.”
“I brought smart watch here it's working nice for me the boy explained me everything about the watch he helped to set up with my phone such a good job he did definitely recommend”
“Never been to a Metro PCS that the attendant was so cool! I had a great experience.
I was lowkey scared to go in but I came out with an awesome experience! Thank you”
“Dana was the most helpful and courteous person I've ever met she helped us when she didn't need to her customer services actually she conducted herself in a very professional manner I think this lady should be running her own store and she definitely deserves to be a manager you guys did awesome hiring her”
“Thank you very much for your help. Your support was greatly appreciated. You were very helpful without a doubt. I came in with a doubt and you were able to help me with no problem.”
“after leaving another store franchise extremely disappointed, Fabio truly saved the day. He helped me find a phone best for me, not just price. He was very knowledgeable about the devices. He even recommended some amazing quality headphones, cases, and screen protectors. after being so upset, he truly turned around my whole experience. I truly wish more places had people like Fabio in more businesses.”
“The store is amazing! The lady at the front desk was super friendly and helped me find the best deals on a new phone. Great customer service and a pleasant shopping experience — highly recommend this store!”
“Edwin is the best thing that has happened to me in my life, he helped me and I appreciate his services. You did more than I imagined. I recommend the services of him and his boss Roberto. God bless you”
“I’ve been a customer there for close to 11 years and I have never given a review, but with my experience today with Walter I had to. He was very patient and went above and beyond to answer every question we had.”
“Audra is fabulous! She has been so patient with me,I have no idea what I'm doing and and she has helped me understand better. She made suggestions and explained why she made it. I am so glad I decided take this change.”
“Got 4 phone from this place. Had an amazing experience ando they explained me what My plans ando how much i have to pay. Definitely i Will be back to get that wifi.”
“The lady in the store was super helpful and patient even when I was confused she walked me through the whole entire process and stayed honest about my switch very happy with my decision”
“I Ended up here at the end of a horrible day, stressed to the max. Figuring it was only gonna get worse dealing with a phone store but the two girls at the counter, Arianna and Connie, were got everything taken care of super quick and easy...also broke into song singing hakuna matata from lion king which was good for a much needed laugh. I highly recommend this location”
“I have the pleasure of working with Taylor. She was outstanding excellent customer service skills was very patient and the reason I'll be returning is because of her excellent customer service skills and sales. I recommend to anyone that they go to this cricket store and ask for her. God bless people like her. That makes the world a better place .”
9:30AM - 8PM
710 Simpson Ave Ste A, Kansas City
Mobile Phones
“One of my favorite places to go for my phone needs! The girls are super friendly and they are miracle workers when it comes to problem solving all of my phone issues and questions.”
“Pleasant, knowledgeable staff. I was having a problem getting a transfer pin that would enable me to transfer to another carrier. I was given one that worked. Problem solved.”
“I have a cricket store by my house and i had to drive to this one for help looking for a new cellphone. Cricket worker near 78th & state was very lazy did not call other stores to check stock of the cell i wanted she just told me to order online by myself!!. As soon as i got out of store i called this Cricket store myself. They had the cell i wanted. The service at this location is extremely good. The worker who helped me was named Lovely. She was very helpful. I was very satisfied with the service. When we walked out the store even my daughter said "Now that is good service"☺Highly recommend this location.”
10AM - 7PM
2201 Metropolitan Ave, Kansas City
Mobile Phones
“I went to this location to switch from metro pcs after being with them for 10 years and I was having a bad experience with Metro trying to turn on my new phone because my old one was broke. I walked in not in the greatest of moods (menopausal mood)There was a young lady named Daiva that assisted me and my daughter change everything over for me and my husband. Let me just say that with my slight temperament at this moment from leaving Metro PCs (2 doors down from Cricket )poor Daiva kind of received some frustration from me and she was handling everything amazingly. She made sure I got the best plans for me and my husband and she helped us with a discount program that saved us $30 a month. This girl works great under pressure and deserves a raise. Thank you again Daiva your customer service skills were outstanding.I recommend switching to Cricket if you are with Metro PCs I haven’t dropped a call since and it runs a lot faster”
“I was helped on Saturday August 8, 2026 by a young man named Kevin. I was able to add a tablet and he stated that my monthly bill would stay the same amount. Kevin was very helpful and accommodating. Very pleasant experience.”
“This store is the best… consistently excellent customer service, and they go out of their way to make sure you can get every discount. Thanks Janet for the big help!”
“I’m from TX and on the road constantly. Family are always having issues paying the internet bill. Decided to go and see if I could pay it in another state. Easy peezy!! In n out. Thanks Dylan. ??”
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“Very polite crew i was told to visit this store for the best customer service. They have really good products and services. Kansas city Kansas need more business like this”