Verizon's Kansas City store offers a range of mobile, 5G home internet, and business solutions. Customers appreciate the knowledgeable staff who go out of their way to provide assistance. Many reviews highlight exceptional service from employees, particularly noting their friendliness and willingness to help, even in challenging situations. One customer specifically praised an employee for guiding them through the buyout process of their phone, providing valuable advice on maintaining phone service. However, some customers have reported mixed experiences. While many felt welcomed and appreciated the attentive service, a few encountered less favorable interactions, particularly when seeking more affordable options. Overall, the staff's dedication to customer satisfaction shines through, with several individuals being recognized for their patience and understanding. The store also offers online services for convenience, such as scheduling in-store appointments and placing orders for pickup or delivery. This blend of excellent customer service and convenient shopping options makes Verizon a notable choice for mobile needs in the area.
The salesman there did not want to do anything to help me.
January 2026
Absolutely amazing customer service by Lou (I hope that’s how you spell her name) She took time explaining everything throughly, making sure we had the best plan and a new upgrade. She was very helpful with finding our best options, and went above and beyond with providing the best service!
December 2025
It appeared that my phone had been hacked. I was very stressed. Ethan greeted me at the Barry Road location and fixed my problem in about a minute. This kind of customer service is why I have been a Verizon customer for 25 years!
