This Verizon corporate store in Kansas City provides great service, with staff noted as excellent, very helpful, patient, pleasant, and professional. They are known to cut through red tape, resolve problems, and tell customers the best thing for their situation. The store offers the latest mobile, 5G home internet, and business services, with options for in-store appointments, online orders, and pick-up. However, some customers report it is always busy and sometimes hard to get help. While many experiences are positive, including efficient troubleshooting, there are isolated complaints about unresolved billing issues and unreturned calls regarding fee waivers. Some recommend going with a plan but acknowledge the staff can save money.
Anthony is very helpful, kind, and positive! He made our entire experience go well! The store is very clean as well!
October 2025
There was a line when I arrived. Waited 25 minutes to return a phone which only took a minute to do. Having only one employee working before 9 is wild.
October 2025
Excellent service! Matt answered a question outside before the store opened, then was ready to help as soon as we entered. Thank you!
