Verizon in Lawrence is known for its friendly and professional customer service. Customers appreciate the helpfulness of staff, with many noting that employees go above and beyond to assist with questions about devices, plans, and features like Netflix or Hulu. Several reviews highlight quick service, mentioning that the store often has enough staff to handle customers efficiently, avoiding long wait times. Staff members are described as courteous, considerate, and eager to help, making the experience easy and positive for customers of all ages. The store offers a variety of services, including the latest mobile devices, 5G home internet, and business solutions. Customers can visit in person or choose convenient options like online ordering with in-store pickup, free two-day shipping, express lockers, or same-day delivery where available. Overall, Verizon in Lawrence is seen as a helpful, reliable, and customer-focused location for mobile and internet needs.
Excellent customer service. Gentlemen named Chris was very helpful informative. He wasted no time to offer remedy for the situation, Thank you Mr.Chris
November 2025
Rachel is very helpful and a wonderful team leader. Thank you for all your help.
February 2025
Had a huge run around with my old carrier. They dealt with the other companies giving me a run around. They were direct with them and helpful with us. Absolutely amazing service, they made everything as streamlined as possible.
