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“Jasmine Brooks is amazing. Everyone had welcomed me and my son with open arms once we arrived, also assist me with everything I needed. She answered all my questions and concerns with no problem. I love all the ladies energy at this branch especially Jasmine Brooks.”
“DEBRA A WAS ASTOUNDINGLY AWESOME! She educated me and my cousin about the ins and outs of banking and adequately assisted us in successfully opening an account! This was truly a pleasant experience!”
“Jake helped me set up account and helped me with my financial needs. He was professional, nice and got the work done pretty quick. What a pleasant and efficient worker! Thank you for helping me out!”
“We have belonged to the Mainstreet CU for many years. Loved the ease of transferring funds when our children were in college and love the number of places to use the ATM without charge. We don't have a need for extended banking services (purchasing foreign currency) so this is perfect.”
“We have been customers of Mainstreet Credit Union in Olathe for over twenty years. Our sons opened super saver accounts when they were very young, and our youngest son never banked with anyone else for the last seventeen years. Mary was always there when we needed assistance with loans. We moved to Missouri a few years ago, but we will always keep our account with Mainstreet. Thank you and God Bless.”
“Listen, I don’t know what y’all got going on at other banks, but this Mazuma location right here? Baby, they roll out the red carpet every time! ?? The staff don’t treat us like no random account number—they treat us like kinfolk. Whether it’s me handling my personal business or us handling AntiBullyMan business, they always smiling, always helpful, and always making sure we good. That’s rare these days, and I appreciate it BIG time. ??? Kudos! Keep up the Good Work!”
“It’s as easy as 123. The feel of family when you walk in and how you are greeted plus the friendly customer services. Lisa was amazing and made the experience a great one.”
“I got the best treatment ever at Mazuma Credit Union Metcalf branch. I was served by Azayla and Josh and they were both very kind, patient and they answered all my questions and they have great knowledge of their roles. I will definitely visit this branch again. Thanks. Beatrice”
“No hesitation to action when there's any form of disposition with the customer's acct. Nor is there any energy of interrogation when asked to verify the acct.”
“Had a wonderful experience this morning working with Esteban (3/21). Went to set up a new checking and joint checking account. He was personable, nice, fast and reiterates why I love working with Community America. Thank you for making our experience the best.”
“Round of applause and hats off to Samantha Romero. I’ve done bruises with Azura for years and I’m not sure how long she’s been around but she needs a raise. I explained to her what was going on and what I was trying to get done and she made it happen. I actually could feel relief.”
“My experience was amazing! Enrique was helpful with all the questions we had and answered very well. Very detailed which I appreciate very much. Offered us coffee while we waited. And made sure he answered all the questions we had.”
“I’m a very satisfied member for over 5years maybe longer. EXCELLENT SERVICE! MASHA I must say. She’s the most beautiful amazing caring person. I will say it, She see's the person on the opposite side of her desk.”
“SHOUT OUT for Tristan (sp?)at Community America Bank on main today!!
Good ole fashion Customer service. Friendly, knowledgeable, helpful, patient and more! We would wait in line (if needed) just to have him help us.”
7:30AM - 4PM
1401 Fairfax Trafficway #100e, Kansas City
Credit Unions
“Each clerk has their own way of dealing with a customer. But it’s all the same results great coustomer service with a smile and thank you for coming in to our location.”
“Update: after posting this review a team leader from the bank called to personally address the issue with me. She was kind and patiently listened to my complaint. All issues were resolved and I am happy to edit this review to reflect the care shown to us.
The only remaining issue is the low dollar limit for online transfers to external accounts.
AVOID THIS BANK at all costs. We tried to report a fraudulent account and stop the issue. The phone teller was rude and combative. She refused to help me even with all verbal authorizations provided. Ridiculous fees and limited access to your money. Do your self a favor and go to Mazuma or Community Credit Union.”
8:30AM - 4:30PM
3254 Brinkerhoff Rd, Kansas City
Credit Unions
9AM - 4:30PM
1002 Swift St, North Kansas City
Credit Unions
“I have to admit, it was so nice to see Peggy at the drive thru today, having someone who knows your name & is so pleasant, to assist me with Notary Services today was a genuine experience during this Covid 19 crisis, Love this Bank!!!!!”
“I have been with them for many years and have always been treated kindly and they always answers all my questions. Emily is very knowledgeable and her staff. I have purchased at least 3 cars though the years with this credit union, easy process”
“Tried to deposit 30 bills into the ATM around 8.30pm on 12/30/2024 and one bill got returned with a message that either the deposit exceeded the limit or the bill is not right (not exact message but similar). I took the returned bill and inspected to see if there are any folded corners waiting for the ATM to show the deposited 29 bills but instead I got a message if I want to do another transaction or not. I selected 'NO' and I saw a 'TRANSACTION CANCELLED' message and no receipt was returned. I immediately checked my balance on the mobile app and I did not see the deposited amount. I called the bank but found the call center to be closed at 7pm and so does the live chat. I inserted the ATM card again, did a balance inquiry and still don't see the deposit. I withdrew $100 and I was able to. I then tried for another deposit transaction but deposite was disabled and I was not able to do it. I will have to go to the bank tomorrow morning to see what is wrong but it would have been better if there is a number to call and speak to a representative for ATM issues on the ATM itself if the ATM is open to record such issues immediately. Unfortunately, i have to wait until the next day to report this ATM malfunction, this is the reason of me reporting it here.
UPDATE: I called the customer service on 12/31/2024 and was told that the ATM machine will be serviced on 1/2/2025 and this issue would be resolved. I checked my balance on 1/2/25 and I see my deposit in the account! Relieved!!! Thanks a lot to the customer service!”
“Gio Solorio Carmona helped me tremendously this week. He helped me over a 2-day span. He was patient with me. He was clear and precise with explanations. He answered all of my questions. He provided to me top-tier support. He spent his time with my account, which I appreciated greatly. He printed out documents for my account. He gave me phone numbers to help me with my account. Thank you Gio Solorio Carmona for your time helping me this week.
Gio himself deserves 5 stars. CommunityAmerica itself is a 2 or 3.”
“I would like to give a shout-out for Ms. Carmelita Williams. It is such a pleasure to see her back at the KCCU. She is ALWAYS very cordial, helpful and professional.. Thank you for bringing your best to work every day in an effort to help your customers and make the KCCU even better.Thank you Tammy M. for your help with transacting business for me at the KCCU plus each of us admiring our fingernails and what color we have each time we see each other. We have that in common.Dominique S., I just wanted to say that you are doing an awesome job at the KCCU for me and other customers. Keep it up.”
“Vanessa at Midwest Regional Credit Union is an incredible advocate for her members, especially those who may be more vulnerable. My grandparents have banked with Midwest Regional for years, and Vanessa has consistently gone above and beyond to protect them. She pays attention to suspicious activity, asks thoughtful questions, and reaches out for additional verification rather than making assumptions.
As I've begun helping my grandparents manage their finances, Vanessa invited me to come into the branch with my grandfather so she could meet us both and personally verify that everything was legitimate. I truly appreciated the extra step she took to ensure my grandfather's safety and comfort before discussing his accounts.
In a time when financial scams targeting seniors are so common, it's reassuring to know there are professionals like Vanessa who genuinely care. Her diligence, compassion, and commitment to protecting her members are exceptional. My family is grateful for everything she has done, and Midwest Regional Credit Union is fortunate to have her.”
“Called to ask questions due to needing debt consolidation loan. Jenny saved me from making a huge financial mistake, gave me better options that made more sense, got me approved for a loan and was able to set up checking, savings and the loan over the phone. Easiest process I have ever went through.”
“I have been with the credit union for years they are great all the staff is amazing.Needed a small loan Scott made the process so smooth giving me all types of options Amanda will go above and beyond if your account has issues thank reliance for everything.”
“I have been with these fabulous people for 30 years ! I wouldn't leave them for anything ! It's a family there ,I'm proud to be a part of . Chrissy , that's my banker , she will anything possible to help you . They all go out of their way to help you . I learned Credit Unions and Banks are a bit different . I have never felt like a number to them . I will never leave them . If you are looking for a change , KU Credit Union in Shawnee !”
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“We have banked at MSCU over 20 years. I always get courteous service and any questions I have are answered thoroughly.I appreciate the friendly atmosphere and professional approach by staff.”