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“Ive been here a handful of times and each time I have had a good experience. Sure there is a line sometimes but it’s not like Olathe is some small town. This is a very busy location and its understaffed unfortunately, but thats not the employees fault. Give some grace and be kind, they have processes they have to follow and it can take time!”
“04/21/26 I came in for my passport mind you this is my first time ever getting one & Paul was very helpful and knowledgeable about everything, I walked in thinking my appointment was confirmed for 2pm, I made a mistake on my end without actually confirming the appointment and as I was trying to explain this to the lady whom I believe could have been of Indian decent but younger looking than another one I had seen with glasses on, she immediately tells me that I can’t be helped because my appointment wasn’t confirmed and that I would have to wait til tomorrow morning to be able to walk in, and she made it CLEAR several times that only IF I were within the FIRST 5 walk-ins. She was quick to shoo me way and mind you I had to take the afternoon off of work for this so I was feeling nervous, frustrated and overwhelmed, so anyways Paul must have overheard and decided to help me out anyways and in the end I was able to get my passport, WOOHOO !?. If you’re reading this Paul I think you deserve a raise, especially with the way you were pretty much running everything up front and everyone would look at you for answers I thought was cool, thanks for all your help & for being a decent human”
“The whole team is great but I always look forward to seeing Daniel while I'm there. I can ask him questions like "how do I address a letter?" without being judged. Y'all are great!”
“Lovely workers. Denise, Salim and Adriana are awesome.
Seems to be a lot of bad reviews but I think its under new management. The Manager and Supervisors Ive spoke to are friendly and helpful. They decorated the lobby for Breast Cancer Awareness. It is so beautiful. I love it. Keep up the great work y'all! P.S. Parking lot was just redone!.
The person that made the post about mail being left out unattended - if you would have used your eyes you would have seen that was sand bags. They use sandbags for their vehiclea in the winter. ??♀️”
“New staff members have completely transformed this PO from adequate to outstanding. We have had some important packages get misdirected up the pipe (the KCMO is under review as one of the worst PO hubs in the country) and these fine folks have bent over backwards to help us get things straightened out. The surly white guy is gone! New faces have arrived with a positive attitude toward customer service with a friendly and professional disposition.”
“I used click n ship to get a shipping label, which I had printed off at the post office. The attendant was very informative and friendly, and the service was quick.”
“This is the first time I’ve had a good experience at the USPS. There’s a woman here named Teri, and she is very kind. She should teach a course to all post office employees on how to serve the public.”
“This branch has very kind employees. They have no control over when your mail arrives at its destination. They serve the customers in a friendly and helpful manner!”
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“Have always loved this location and don't understand the one star reviews. If you get in line behind 15 people, you're going to have to wait just like anyone else.”